UK Call Centre 0344 804 48 48 - Open 8am - 10pm today
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About Us

Terms and conditions

1. Making a Purchase

When you buy from us, it's vitally important you don't schedule any installation work until your products have arrived and have been checked. In the rare case that there is an issue with your order, either in terms of the product or delivery, we don't want you paying unnecessarily for a plumber or fitter. Any good plumber or fitter should happily make a quick visit to ensure all your products are present and correct before starting any work.

The following terms and conditions apply to all transactions on VictoriaPlum.com. When you place an order, this indicates that you have accepted these terms and conditions. Please read them carefully and print a copy for future use. Before placing an order you will be asked to agree to these terms and conditions. If you refuse to accept these terms and conditions, you won't be able to order any goods from our site.

We'll treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

If you're a consumer:

To order goods through this website you must be at least 18 years of age and accept delivery within the UK.

If you're not a consumer:

You confirm that you have authority to bind any business on whose behalf you use this website to purchase goods. These terms and conditions and any document expressly referred to in them constitutes the entire agreement between you and VictoriaPlum.com and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter. You acknowledge that in entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or any document expressly referred to in them you and we agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in this contract.

IT'S IMPORTANT THAT YOU DO NOT SCHEDULE OR COMMENCE ANY INSTALLATION WORK UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED.

VictoriaPlum.com is an online retailer. This means we don't have any showrooms and we don't allow collections or returns in person to our warehouse.

By using this site, you agree to these terms of use. If you don't agree to these terms, you may not use this site. VictoriaPlum.com reserves the right, at any time, to modify, alter, or update these terms of use.

Order acceptance and processing.

Your order is accepted and a contract is formed between VictoriaPlum.com and you when we deliver the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by VictoriaPlum.com, nor at the point in time that you receive an email from VictoriaPlum.com acknowledging receipt of your order. Until the goods are delivered, the order may not be accepted by VictoriaPlum.com or may be cancelled by you. Any email or other acknowledgment of your order is simply to report that your request has been received and will be looked at, and does not in any way represent acceptance of your order regardless of any wording on the email. VictoriaPlum.com reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

In addition, for saving and accessing order agreements, we store the contract's content and send you the details of your order as well as our general terms via email. You can find the terms here at all times. Details about your recent orders can be found using your customer login.

2. Description of goods

All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the customer are approximate and intended as a guide only. We always try to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.

Whilst we make every effort to reproduce the colours of the products correctly, slight variations may occur during the print and photography process.

Please note that certain products such as bathroom furniture may need some alteration to meet your specific requirements, such as pipework, space constraints and designs. Any such alterations are carried out at your own risk, and the resulting alterations may mean your product guarantee is no longer valid.

If you are purchasing tiles and borders, we advise you to buy them from the same range. The tiles may be sourced from different suppliers which may result in a slight variation in size and colour.

3. Special Orders

Special orders are handmade to the customer's own specification and therefore cannot be cancelled. Please bear in mind that as these products are bespoke, delivery times may vary. Nothing in this paragraph affects your statutory rights or the provision of the standard guarantee granted under paragraph 10.

4. Payment and price

We reserve the right to make adjustments to the price of goods stated on the website from time to time to take account of any increase in our suppliers' prices or an increase in any taxes or duties.

The prices for the goods ordered by you will be as quoted during the ordering process. The price of the goods includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you've already paid for the goods in full before the change in VAT takes effect. The price of the goods does not include delivery charges. Our delivery charges are as advised to you during the checkout process, before you confirm your order. To check our current delivery charges, please refer to our delivery page.

If we discover an error in the price of the goods you've ordered, we'll contact you to inform you of this error and give you the option of continuing to purchase the goods at the correct price or cancelling your order. We won't process your order until we have your instructions. If we're unable to contact you using the contact details provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have been recognised by you as a mispricing, we don't have to provide the goods to you at the incorrect (lower) price. We ask that all goods be paid for on completion of order and that all funds are cleared prior to delivery. We accept most major credit and debit cards such as Visa, Mastercard and Maestro. On the order you must provide us with your exact billing address and telephone number - the address and telephone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order.

We accept:

Card Payment Methods

In the event that there is a pricing error on the website or in our printed catalogues then VictoriaPlum.com will not have to honour any orders made at that price.

We only accept debit/credit card payments from cards registered to an address within the UK.

Trade pricing

In some cases for presentation purposes, prices may be rounded to the nearest pound, however all prices will be fully detailed (including pence) in your shopping basket and in the checkout process. Prices are presented to show your trade discount excluding VAT. Please note your order will be billed inclusive of VAT. VAT will be taken up front and is the trade account holder's responsibility to claim back.

You will own the goods once we have received your payment in full. We will issue you with an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.

For information on sale pricing see section 11. Offers and promotions.

5. Delivery information

We aim to deliver most products within 5 working days if possible, however some made to order items may take longer. Please be aware that all delivery dates given are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control. All orders must be delivered within 28 days.

When selecting our VIP delivery service (for large and/or fragile items), you will be shown a list of available delivery dates from which you can choose the most convenient for you. Certain postcode exclusions apply to this service - please see our delivery page for details. The delivery driver will contact you on the morning of the day of delivery to confirm your timeslot. If you have any questions regarding your delivery please call : 0344 804 48 48. If there are any items on your order that are currently out of stock then the complete order will be delivered when these items are available. However, if you would like the items in stock to be delivered immediately then please contact a member of our sales team on 0344 804 48 48 and they will be happy to arrange this for you.

If we miss the delivery date for any goods then you may cancel your order straight away if any of the following apply:

(a) we have refused to deliver the goods

(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances)

(c) you told us before we accepted your order that delivery within the delivery deadline was essential

If you don't wish to cancel your order straight away, or don't have the right to do so, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we don't meet the new deadline.

If you do choose to cancel your order for late delivery, you can do so for just some of the goods or all of them, unless splitting them up would significantly reduce their value. If the goods have been delivered to you, you'll have to return them to us or allow us to collect them, and we'll pay the costs of this. After you cancel your order we'll refund any sums you have paid to us for the cancelled goods and their delivery.

If our couriers turn up to your delivery address on your allotted day and within your allotted timeslot, but are unable to complete the delivery, we reserve the right to charge you an additional £21.99 redelivery fee for the rearranged delivery.

Delivery restrictions

If you live in one of the following post code areas you can place an order online with VictoriaPlum.com but won't be able to select a delivery date during the checkout process. Instead, you'll be contacted by phone within 10 days of placing an order online to arrange delivery. This is due to the proximity of the location and extra logistics involved:

Please note that deliveries to these areas may be delivered by a one person delivery service.

Additional information about delivery restrictions can be found on our delivery page.

Other delivery information

We strongly advise you not to book your installers or engage in any preparatory work until in full receipt of your goods. If any item is out of stock, a VictoriaPlum.com sales advisor will email or call to advise you of the expected delivery date.

If your order cannot be successfully completed due to you being unable to accept the goods on the date agreed, then a redelivery charge may be applicable. This cost would then be charged to you.

At the point of delivery of your order, please check your receipt and ensure that all the details are correct, whilst ensuring none of your items are missing or incorrect. If you are in any doubt please contact us immediately as postal delivery changes take time and can be an inconvenience to you.

If your item is not in stock we will back order for you, or give you the option to cancel your order if you would rather not wait.

Please ensure that all goods are checked by yourself and we ask that any problems or damages are reported to us on 0344 804 48 48 as soon as reasonably possible.

As soon as we have delivered the goods to your door, you will be responsible for them. We'll only deliver to the address on the order and goods will not be left without a signature unless authorised by the person named on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. You own the goods once we have received payment in full, including any delivery charges.

Please check your tiles carefully before fixing. Shade variation is a design feature of most of our tiles. If, for any reason, you aren't happy with the shade of your tiles, we cannot accept the responsibility after the tiles have been fixed. Fixing the tiles to a substrate means that you have accepted the tiles in their present state, so no refunds or replacements will be offered. Please ensure you're happy with the shade of your tiles before you start any project.

Current delivery charges can be found on the delivery page.

6. Trade Account Information

Delivery information

If orders are confirmed before 2pm, then they will be available for delivery by overnight courier for delivery the next working day, or can be ordered for a later date if required. Trade orders may be delivered using a one person delivery service, so please ensure that assistance is available at the delivery address if required. Please note that all delivery dates given are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control, and we accept no liability whatsoever in respect to late deliveries and/or any costs incurred.

For all other delivery terms and conditions please see section 5 (Delivery information).

Current trade account promotions

£40 off orders over £420 inc VAT - If you are a trade account holder, you can claim £40 off any order over £420 inc VAT with promo code TRADE40.

To claim your discount, add code TRADE40 at the basket or mention when calling. £40 off does not apply to delivery costs. Offer only available on qualifying orders placed between 00:01 on Sunday 1st May 2016 and 23:59 on Tuesday 31st May 2016.

Offer cannot be used in conjunction with any other offer that requires a promotional code. Offer available for both online and telephone orders. Only available to trade account holders.

Our liability

Nothing in these terms limits or excludes our liability for:

a) death or personal injury caused by our negligence

b) fraud or fraudulent misrepresentation

c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession)

d) defective products under the Consumer Protection Act 1987.

If you are acting in the course of a business, trade or profession (a business user) we shall:

a) under no circumstances whatever be liable to compensate you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract. For the avoidance of doubt, we shall have no liability to compensate you in relation to your use of the Website or its content whether arising in tort (including negligence), contract, for breach of statutory duty or otherwise, except for any refund we make under any other agreement between us or otherwise at our discretion.

b) Without prejudice, if you are acting as a business customer in your ordering and/or purchasing of Products, we accept no liability (whether arising in contract, tort (including negligence), for breach of statutory duty or otherwise) for any of the following losses:

c) Our total liability to you in respect of any other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the products you have purchased.

If you are a consumer:

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

We only supply the products to you for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

7. Returns - our commitment to you

Returns and exchanges

If you're not happy with your purchase, for any reason, we offer a 30 day no quibble returns policy. Return your product to us and we'll refund you.

After 30 days, you can exchange your product for another one up to 365 days after receiving it.* Simply call us on 0344 804 48 48 and we'll arrange for either a prepaid returns label to be sent to you, or for a courier to collect the returned item(s). We'll also be happy to arrange any alternative items to be sent to you.

Before returning your items, please complete the returns section of your delivery note. If you don't have this, you can download a returns form here.

*Collection & redelivery fees apply. Please see "Charges" section below. 365 day exchange not available for Trade customers. We can't accept returns or exchanges for products that have been used or installed.

Charges

Just a few things to note

The address for returns is:

VictoriaPlum.com, Watervole Way First Point Business Park Doncaster DN4 5JP

Find out more on our returns page.

8. Damaged Goods

Whilst all our products pass strict quality standards, on very rare occasions you may find an item arrives damaged.

Please make sure you inspect your goods as soon as you receive them and let us know within 30 days of receipt if an item is damaged, by calling us on 0344 804 48 48. Once the damage has been confirmed, we'll ensure it's replaced free of charge, and with the minimum of fuss.

In the case of tiles, it is not unusual to have a small proportion of the tile broken to some degree (e.g. chipped edges). These damaged tiles can be used for the cuts you will need to make. If you find an unacceptable proportion of your tiles are damaged please contact us on 0344 804 48 48.

9. Lowest price guarantee

At VictoriaPlum.com we know price is important and that's why we put so much effort into getting it right, so if you find an equivalent product for sale anywhere else, we'll match the lower price.

The third party price will be matched providing we can verify the availability and validity of the lower price in accordance with the following terms:

Please see our lowest price guarantee page or Contact Us for full details.

10. Product guarantees

Standard guarantee

All our products are covered by a standard guarantee that, on delivery and for a period of 12 months from delivery, the product(s) shall be free from material defects. This standard guarantee may only be enforced by the purchaser of the product(s) or, where this is a different person, the first end user of the product(s). This standard guarantee is non-transferable.

It is the responsibility of the purchaser (or where relevant, the first end user) to regularly check the condition of the product(s). We cannot accept responsibility for any loss or damage suffered, or incurred as a consequence of failure or delay in reporting defects promptly.

We will not be responsible to replace any product(s) that was installed with a fault (ours or otherwise) that would have been clearly evident before installation.

The standard guarantee only applies to product(s) which have been used exclusively for domestic purposes only.

The standard guarantee only applies to product(s) which have been installed in accordance with our fitting instructions (oral or written) and technical data (including product information and specification sheets) current at the time of purchase.

The standard guarantee only applies to products which have not been re-installed (i.e. they have not been moved from their original installation position or location for any reason).

The standard guarantee only applies to products purchased and installed in the UK.

The remedy available to the purchaser (or where relevant, the first end user) under this standard guarantee is the right to have any products replaced. VictoriaPlum.com will only be responsible for repair work which arises as a direct consequence of a manufacturing defect in the product(s). We will not be responsible for, or have any liability to pay for any losses (financial or otherwise) that are not directly associated with the manufacturing defect that causes you to claim under this standard guarantee.

If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to the product(s) that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

To make a claim pursuant to this guarantee, please contact us following the instructions in the email correspondence.

The purchaser (or where relevant, the first end user) may be able to register for an extended guarantee depending on whether you have purchased a qualifying product. Details of any extended guarantee will be provided with your product where applicable.

Extended guarantees

We offer extended guarantees for all products (excluding tiles, bedroom furniture, beds and mattresses) free of charge. Once you've completed your order, all you have to do to activate your guarantee is complete a quick and easy registration form. This will be sent to you by email 14 days after your products have been delivered.

Complete the form (it'll take no longer than 5 minutes) and submit to activate the cover. You'll have 28 days in which to do this.

We'll confirm your cover by email, giving you all your details should you ever need to contact us during the guarantee period.

Find out more on our product guarantees page.

11. Offers and promotions

Current offers and promotions:

‡FREE DELIVERY AVAILABLE ON ORDERS OVER £750

If your order is over £750 you can choose our VIP Free delivery service. When you come to select your delivery date, simply pick any date which shows “FREE”.

The offer applies to deliveries in mainland UK postcodes only, with some exceptions which are liable to a delivery surcharge on top of the standard delivery fee. These are AB10 - 56, BT (all), FK15 - 21, GY (all), HS (all), IM (all), IV1 - 28, IV30 - 32, IV36, IV40 - 49, IV51 - 56, IV63, JE (all), KA6, KA18 - 30, KW (all), PA20 - 27, PA34, PA40 - 49, PA60 - 78, PH17 - 44, PH49 -50, PO30 - 41, SA19 - 73, TR1 - 20, TR26 - 27, ZE (all). In these cases the surcharge will still apply.

For further information, please see our delivery page or call our Customer Care Team on 0344 804 48 48 before you order.


UP TO HALF PRICE MAY SALE

Discounted products that form part of this sale have been priced at their advertised "WAS" price for at least 28 consecutive days in the previous 6 month rolling period. A minimum of 10% of products have a discount of at least 50% compared to their quoted "WAS" price within this sale period. Each product that was sold at a higher price for at least 28 consecutive days within the 6 month rolling period displays a WAS price.


EXTRA 10% OFF SELECTED SHOWER BATHS

Get an extra 10% off the marked price of selected products in our Shower Baths category using promo code SHOW10. Selected items are clearly indicated by a "Use code SHOW10 for an extra 10% off" message on the item page.

This code is valid for selected items in our Shower Baths category from 00:01 until 23:59 on Wednesday 25th May 2016, which can be found via this page: [https://victoriaplum.com/category/shower-baths](category/ shower-baths)

To claim your discount, add code SHOW10 at the basket. Extra 10% off only applies to these selected products, not the whole order. Offer cannot be used in conjunction with any other offer that requires a manually-entered promotional code. Offer available to both online and telephone customers. Not available to Trade customers.


EXTRA 5% OFF ALL ORDERS OVER £500

Get an extra 5% off the total price of your order, when you spend over £500 (does not include delivery) with promo code SEARCH5. Once your order (excluding delivery) reaches over £500, add code SEARCH5 at the basket to claim your 5% discount.

Offer only available on orders placed between 00:01 on Tuesday 2nd February 2016 and 23:59 on Monday 30th May 2016. Offer cannot be used in conjunction with any other offer that requires a manually-entered promotional code. Offer available to both online and telephone customers. Not available to Trade customers.


NEWSLETTER SIGN UP - £10 OFF YOUR FIRST ORDER OVER £100

Sign up for our newsletter and we will email you a promo code to claim £10 off the total price of your first order, when you spend over £100 (does not include delivery). Once your order (excluding delivery) reaches over £100, add the code at the basket to claim your £10 discount.

Offer only available on the first order made by a new customer. Subsequent orders are exempt from this offer. Offer available on orders placed between 12:00 on Friday 18th March 2016 and 23:59 on Monday 30th May 2016. Offer cannot be used in conjunction with any other offer that requires a manually-entered promotional code, and may be withheld if we have reason to believe this is not your first order. Offer available to both online and telephone customers. Not available to Trade customers.


NEW CUSTOMER OFFER – FREE DELIVERY ON YOUR 2nd ORDER

If you are a new customer, place any order at VictoriaPlum.com and, if you order again within 30 days, your delivery will be FREE of charge.

To claim free delivery on your 2nd order, you must call our Customer Care Team on 0344 804 48 48 and place your order with them quoting “2nd ORDER FREE DELIVERY”. It cannot be automatically applied to your online basket or retrospectively added to any online order.

Free delivery is only applicable to your 2nd order as a new customer. If we have reason to believe you have ordered multiple times from us previously, we reserve the right to withhold this offer from you.

Your 2nd order must be placed within 30 days of delivery of your 1st order to qualify.

Free delivery only applies to our standard delivery services (standard postal delivery/standard parcel delivery/VIP Select delivery). It does not apply to any of our express delivery services (next day postal delivery/express parcel delivery/VIP Express delivery). This offer is available for all UK addresses, but a surcharge will apply if you live in any of the following postcode areas: AB10 - 56, BT (all), FK15 - 21, GY (all), HS (all), IM (all), IV1 - 28, IV30 - 32, IV36, IV40 - 49, IV51 - 56, IV63, JE (all), KA6, KA18 - 30, KW (all), PA20 - 27, PA34, PA40 - 49, PA60 - 78, PH17 - 44, PH49 -50, PO30 - 41, SA19 - 73, TR1 - 20, TR26 - 27, ZE (all). For further information on delivery, please see our delivery page.

We reserve the right withdraw this offer at any time. Not available to Trade customers.


Promotional codes

Standard promotional code terms and conditions:

Your statutory rights are not affected.

12. Competitions and prize draws

a. Share your Style competition

b. Trustpilot review prize draw

Leave a review about VictoriaPlum.com on Trustpilot.com between 00:01 on Tuesday 1st March 2016 and 23:59 on Tuesday 31st May 2016 and you will automatically be entered into a prize draw to win an Apple iPad mini 16 GB.

c. Customer survey prize draw

Complete and submit any online customer survey administered by VictoriaPlum.com between Tuesday 1st March 2016 and 23:59 on Tuesday 31st May 2016 and you will automatically be entered into a prize draw to win a £250 Amazon.co.uk gift certificate.

13. Tile samples

Customers are limited to 5 tile samples per transaction.

14. Privacy policy

VictoriaPlum.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

Keeping in touch with you

We may contact you for marketing purposes by email, mail or telephone with relevant offers from VictoriaPlum.com. We want to keep you up to date with information about new ranges, special offers and improvements to this site. We may also contact you for market research purposes.

When you place an order, request a brochure or register an account, we will ask you if you do not want to receive marketing offers, information or promotions from VictoriaPlum.com and other brands. If you do not wish to receive such promotions, please indicate your preferences during the relevant transaction.

Once you have placed an order with us, we may send you emails, text messages and call you directly regarding your order. This is separate to marketing communications, and necessary to keep you updated on the status of your order.

If you decide to receive marketing communications from us, but later decide you no longer want us to keep in touch, you can request that we stop using your information and that we stop mailing information to you by contacting us. If you wish to unsubscribe from email marketing communications that we send you, you can most easily do this by clicking on the unsubscribe link on any email newsletter we have sent to you. If you later decide you do not want us to contact you with marketing, you can request that we stop using your information and that we stop mailing information to you by contacting us. You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.

For the full company privacy policy, please see the privacy policy section.

15. Copyright

All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to VictoriaPlum.com (Victoria Plum Limited). All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with VictoriaPlum.com or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.

About:

Access to, use of and shopping at www.victoriaplum.com, www.victoriaplumb.com and any other sub domains is provided by VictoriaPlum.com on the terms and conditions as stated on this page.

By using and or continued use of the websites and associated sub domains, you agree to be bound by these terms, which shall take effect immediately on your first visit to the website. If you do not agree to be bound by all of the following terms please do not access, use and shop at www.victoriaplum.com.

Addition to copyright

At VictoriaPlum.com, we make every effort to provide unique and useful information and updates to our customers regarding industry & product news, company news and latest products through our news and other sources on the VictoriaPlum.com websites and other websites administered and owned by VictoriaPlum.com.

All of the content presented in any shape or form located on the website is professionally authored and the sole ownership of VictoriaPlum.com. You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use VictoriaPlum.com content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from VictoriaPlum.com except for your own personal, non-commercial use.

Any persons, websites and website owners, but not limited to, in breach might be pursued by VictoriaPlum.com. For product descriptions terms, please see "Description of goods".

16. Disclaimer and limitations on VictoriaPlum.com (Victoria Plum Ltd) liability

Without prejudice to statutory rights afforded to purchasers of products, the information and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty, and in particular, VictoriaPlum.com (Victoria Plum Ltd) does not represent or warrant that the information accessible via this site is accurate, complete or current, or that use of the site is free of risk of viruses or other damage. Price and availability information is subject to change without notice. Products purchased from VictoriaPlum.com (Victoria Plum Ltd) and related services, which are provided by VictoriaPlum.com (Victoria Plum Ltd), are warranted in accordance with law, and nothing herein is to be taken to exclude or restrict any rights, which applicable law grants to consumers in respect of such products or services. Individual products may be the subject of additional warranties or guarantees given by their manufacturers directly. Such warranties etc. Are not enforceable against VictoriaPlum.com (Victoria Plum Ltd), but only against the person giving them.

VictoriaPlum.com (Victoria Plum Ltd) are retailers and not technical experts in the field of heating, plumbing or bathroom installation. All VictoriaPlum.com staff are instructed not to give any form of technical advice. If you have a technical query it should be directed to a suitably qualified professional, i.e. a corgi registered gas installer or a member of the institute of plumbing. You agree that any advice given by a member of VictoriaPlum.com (Victoria Plum Ltd) will not be relied upon without verification with a suitably qualified professional. VictoriaPlum.com (Victoria Plum Ltd) accepts no responsibility for any damage caused by your reliance on any such advice.

VictoriaPlum.com (Victoria Plum Ltd) reserves the right to amend the terms or terminate the trade account scheme at any time. Any such changes will be documented on this website.

The quantity of stock shown on the website for each item is automatically updated every 10 minutes, but should be used as a guide only, and it does not guarantee that stock can be allocated to an order. Whilst VictoriaPlum.com will make every effort to ensure the quality shown is accurate, we cannot be held liable for any errors that may occur from time to time with regard to stock availability. Customers will be advised of any shortages by our call centre.

Nothing in these terms and conditions affects your statutory rights.

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

17. European Online Dispute Resolution platform

If, after contacting our customer care team, you still feel you have a grievance or dispute about the goods and services provided to you by VictoriaPlum.com, you can use the European Online Dispute Resolution platform to attempt to resolve the matter.

18. Customer reviews

If you have ordered from us, we'd love to hear your experience, by leaving a review on our site. You will receive an email after you've purchased giving you instructions on how to do this.

All reviews we receive help us to improve both our products and services. We will display selected reviews on our site to help customers when choosing their products.

By leaving a review on our site, you agree that we can use this review, along with your name, in future marketing activity, including social media and printed material such as brochures.

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