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About Us

Terms and conditions

Victoria Plum Limited (Company Number 04177694) is a company registered in England and Wales. Authorised and regulated by the Financial Conduct Authority for consumer credit activities with registration number 734559. VAT No 190036626.

Returns:

VictoriaPlum.com, Watervole Way, First Point Business Park, Doncaster DN4 5JP

Registered office:

VictoriaPlum.com, Bridgehead Business Park, Hessle, HU13 0DG


1. Making a Purchase

When you buy from us, it's vitally important you don't schedule any installation work until your products have arrived and have been checked. In the rare case that there is an issue with your order, either in terms of the product or delivery, we don't want you paying unnecessarily for a plumber or fitter. Any good plumber or fitter should happily make a quick visit to ensure all your products are present and correct before starting any work.

The following terms and conditions apply to all transactions on VictoriaPlum.com. When you place an order, this indicates that you have accepted these terms and conditions. Please read them carefully and print a copy for future use. Before placing an order you will be asked to agree to these terms and conditions. If you refuse to accept these terms and conditions, you won't be able to order any goods from our site.

We'll treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

If you're a consumer:

To order goods through this website you must be at least 18 years of age and accept delivery within the UK.

If you're not a consumer:

You confirm that you have authority to bind any business on whose behalf you use this website to purchase goods. These terms and conditions and any document expressly referred to in them constitutes the entire agreement between you and VictoriaPlum.com and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter. You acknowledge that in entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or any document expressly referred to in them you and we agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in this contract.

IT'S IMPORTANT THAT YOU DO NOT SCHEDULE OR COMMENCE ANY INSTALLATION WORK UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED.

VictoriaPlum.com is an online retailer. This means we don't have any showrooms and we don't allow collections or returns in person to our warehouse.

By using this site, you agree to these terms of use. If you don't agree to these terms, you may not use this site. VictoriaPlum.com reserves the right, at any time, to modify, alter, or update these terms of use.

Order acceptance and processing.

Your order is accepted and a contract is formed between VictoriaPlum.com and you when we deliver the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by VictoriaPlum.com, nor at the point in time that you receive an email from VictoriaPlum.com acknowledging receipt of your order. Until the goods are delivered, the order may not be accepted by VictoriaPlum.com or may be cancelled by you. Any email or other acknowledgment of your order is simply to report that your request has been received and will be looked at, and does not in any way represent acceptance of your order regardless of any wording on the email. VictoriaPlum.com reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

In addition, for saving and accessing order agreements, we store the contract's content and send you the details of your order as well as our general terms via email. You can find the terms here at all times. Details about your recent orders can be found using your customer login.


2. Description of goods

All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the customer are approximate and intended as a guide only. We always try to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.

Whilst we make every effort to reproduce the colours of the products correctly, slight variations may occur during the print and photography process.

Please note that certain products such as bathroom furniture may need some alteration to meet your specific requirements, such as pipework, space constraints and designs. Any such alterations are carried out at your own risk, and the resulting alterations may mean your product guarantee is no longer valid.

If you are purchasing tiles and borders, we advise you to buy them from the same range. The tiles may be sourced from different suppliers which may result in a slight variation in size and colour.


3. Special Orders

Special orders are handmade to the customer's own specification and therefore cannot be cancelled. Please bear in mind that as these products are bespoke, delivery times may vary. Nothing in this paragraph affects your statutory rights or the provision of the standard guarantee granted under paragraph 10.


4. Payment and price

We reserve the right to make adjustments to the price of goods stated on the website from time to time to take account of any increase in our suppliers' prices or an increase in any taxes or duties.

The prices for the goods ordered by you will be as quoted during the ordering process. The price of the goods includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you've already paid for the goods in full before the change in VAT takes effect. The price of the goods does not include delivery charges. Our delivery charges are as advised to you during the checkout process, before you confirm your order. To check our current delivery charges, please refer to our delivery page.

If we discover an error in the price of the goods you've ordered, we'll contact you to inform you of this error and give you the option of continuing to purchase the goods at the correct price or cancelling your order. We won't process your order until we have your instructions. If we're unable to contact you using the contact details provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have been recognised by you as a mispricing, we don't have to provide the goods to you at the incorrect (lower) price. We ask that all goods be paid for on completion of order and that all funds are cleared prior to delivery. We accept most major credit and debit cards such as Visa, Mastercard and Maestro. On the order you must provide us with your exact billing address and telephone number - the address and telephone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order.

We accept:

Card Payment Methods

In the event that there is a pricing error on the website or in our printed catalogues then VictoriaPlum.com will not have to honour any orders made at that price.

We only accept debit/credit card payments from cards registered to an address within the UK.

Trade pricing

In some cases for presentation purposes, prices may be rounded to the nearest pound, however all prices will be fully detailed (including pence) in your shopping basket and in the checkout process. Prices are presented to show your trade discount excluding VAT. Please note your order will be billed inclusive of VAT. VAT will be taken up front and is the trade account holder's responsibility to claim back.

You will own the goods once we have received your payment in full. We will issue you with an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.

For information on sale pricing see section 11. Offers and promotions.


5. Delivery information

We aim to deliver most products within 5 working days if possible, however some made to order items may take longer. Please be aware that all delivery dates given are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control. All orders must be delivered within 28 days.

When selecting our VIP delivery service (for large and/or fragile items), you will be shown a list of available delivery dates from which you can choose the most convenient for you. Certain postcode exclusions apply to this service - please see our delivery page for details. The delivery driver will contact you on the morning of the day of delivery to confirm your timeslot. If you have any questions regarding your delivery please call : 0344 804 48 48. If there are any items on your order that are currently out of stock then the complete order will be delivered when these items are available. However, if you would like the items in stock to be delivered immediately then please contact a member of our sales team on 0344 804 48 48 and they will be happy to arrange this for you.

If we miss the delivery date for any goods then you may cancel your order straight away if any of the following apply:

(a) we have refused to deliver the goods

(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances)

(c) you told us before we accepted your order that delivery within the delivery deadline was essential

If you don't wish to cancel your order straight away, or don't have the right to do so, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we don't meet the new deadline.

If you do choose to cancel your order for late delivery, you can do so for just some of the goods or all of them, unless splitting them up would significantly reduce their value. If the goods have been delivered to you, you'll have to return them to us or allow us to collect them, and we'll pay the costs of this. After you cancel your order we'll refund any sums you have paid to us for the cancelled goods and their delivery.

If our couriers turn up to your delivery address on your allotted day and within your allotted timeslot, but are unable to complete the delivery, we reserve the right to charge you an additional £34.99 redelivery fee for the rearranged delivery.

Delivery restrictions

If you live in one of the following post code areas you can place an order online with VictoriaPlum.com but won't be able to select a delivery date during the checkout process. Instead, you'll be contacted by phone within 10 days of placing an order online to arrange delivery. This is due to the proximity of the location and extra logistics involved:

Please note that deliveries to these areas may be delivered by a one person delivery service.

Additional information about delivery restrictions can be found on our delivery page.

Other delivery information

We strongly advise you not to book your installers or engage in any preparatory work until in full receipt of your goods. If any item is out of stock, a VictoriaPlum.com sales advisor will email or call to advise you of the expected delivery date.

If your order cannot be successfully completed due to you being unable to accept the goods on the date agreed, then a redelivery charge may be applicable. This cost would then be charged to you.

At the point of delivery of your order, please check your receipt and ensure that all the details are correct, whilst ensuring none of your items are missing or incorrect. If you are in any doubt please contact us immediately as postal delivery changes take time and can be an inconvenience to you.

If your item is not in stock we will back order for you, or give you the option to cancel your order if you would rather not wait.

Please ensure that all goods are checked by yourself and we ask that any problems or damages are reported to us on 0344 804 48 48 as soon as reasonably possible.

As soon as we have delivered the goods to your door, you will be responsible for them. We'll only deliver to the address on the order and goods will not be left without a signature unless authorised by the person named on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. You own the goods once we have received payment in full, including any delivery charges.

Please check your tiles carefully before fixing. Shade variation is a design feature of most of our tiles. If, for any reason, you aren't happy with the shade of your tiles, we cannot accept the responsibility after the tiles have been fixed. Fixing the tiles to a substrate means that you have accepted the tiles in their present state, so no refunds or replacements will be offered. Please ensure you're happy with the shade of your tiles before you start any project.

Current delivery charges can be found on the delivery page.


6. Trade Account Information

Trade Loyalty Scheme

Applications to join the Trade Loyalty Scheme will be accepted at VictoriaPlum.com’s sole discretion. VictoriaPlum.com reserves the right to refuse any application for any reason deemed appropriate.

Trade Account holders may, at any time and without prior notice, be upgraded to a Gold or Platinum Trade Account, with improved benefits. If your spend over a 12 month rolling period increases to £1,000 or over, you will be upgraded to a Gold Trade Account, which will be applicable from the next time you order. Should your spend increase to £5,000 or over, you will be upgraded to a Platinum Trade Account, again applicable from the next time you order.

Conversely, if your spend over a 12 month rolling period drops below the thresholds mentioned above, your account may be downgraded. The VictoriaPlum.com Trade Team will endeavour to contact you, should your account be at risk of being downgraded, but this may be done at any time and without prior notice.

The decision to upgrade or downgrade your Trade Account is at the sole discretion of VictoriaPlum.com and an upgrade or downgrade may be withheld for any reason deemed appropriate. Returns and refunds will be taken into account when calculating your spend.

Guaranteed discount

As a Trade Account holder, you will receive a guaranteed discount (of either 10%, 12.5% or 15%, depending on the type of account you have) on all VictoriaPlum.com, Mode Bathrooms & The Bath Co. products, on top of sale & clearance prices.

Your discount excludes the following brands: Aqualisa, Belle de Louvain, Bristan, Craig & Rose 1829, Grohe, Jacuzzi, Krono Xonic, Laura Ashley, Mira, MFI, Reeves, Salamander, Studio Conran, Terma, Triton, Zenolite.

Free next day replacement service

The free next day replacement service is available from Tuesdays to Saturdays (excluding Bank Holidays) on orders placed before 4pm the previous day. If demand for this service is very high, we may be unable to offer it to certain locations on certain days. Restrictions and surcharges may apply to certain locations. Please see Delivery Restrictions for further information. For further information on Returns & Next day replacement service, please see our Trade Returns page.

Delivery information

If orders are confirmed before 4pm, then they will be available for delivery by overnight courier for delivery the next working day, or can be ordered for a later date if required. Trade orders may be delivered using a one person delivery service, so please ensure that assistance is available at the delivery address if required. Please note that all delivery dates given are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control, and we accept no liability whatsoever in respect to late deliveries and/or any costs incurred.

For all other delivery terms and conditions please see delivery information (section 5).

Current trade account promotions

15% off your first 2 orders

As a new VictoriaPlum.com Trade Account holder, you will receive 15% off all VictoriaPlum.com, Mode Bathrooms & The Bath Co. products, for your first and second orders. This extra 5% discount is additional to your 10% guaranteed trade discount.

To claim your additional 5% off your first order, add the unique code that was shown on site and included in your welcome email at checkout, or quote if ordering by phone. Once your first order has been confirmed, you can claim an additional 5% off your second order by quoting code "NEWACCOUNT15" when ordering by phone (this code cannot be used online).

The following brands are excluded from this offer: Aqualisa, Belle de Louvain, Bristan, Craig & Rose 1829, Grohe, Insignia, Jacuzzi, Krono Xonic, Laura Ashley, Mira, MFI, Reeves, Salamander, Studio Conran, Terma, Triton, Zenolite.

Offer cannot be used in conjunction with any other offer. First order offer available for both online and telephone orders. Second order offer only available for telephone orders. Only available to Trade Account holders.

If your account is upgraded to a Gold Trade Account immediately after your first order has been completed, you will receive a 2.5% discount on top of your increased guaranteed discount of 12.5%, totalling 15%. If your account is upgraded to a Platinum Trade Account immediately after your first order has been completed, you will receive no further discount on top of your increased guaranteed discount of 15%.

We reserve the right to withdraw this offer at any time without prior notice.

Extra discount for all trade customers

As a Trade Account holder, you can take advantage of an additional discount on top of your guaranteed trade discount, when you spend over a certain amount:

The discount applies to all VictoriaPlum.com, Mode Bathrooms and The Bath Co. products. The following brands are excluded from this offer: Aqualisa, Belle de Louvain, Bristan, Craig & Rose 1829, Grohe, Insignia, Jacuzzi, Krono Xonic, Laura Ashley, Mira, MFI, Reeves, Salamander, Studio Conran, Terma, Triton and Zenolite.

The discount is valid from 00:01 on Friday 16th June 2017 until 23:59 on Friday 30th June 2017. Only available to Trade Customers. Offer available for both online and telephone orders.

We reserve the right to extend or withdraw this offer at any time, without prior notice.


Our liability

Nothing in these terms limits or excludes our liability for:

a) death or personal injury caused by our negligence

b) fraud or fraudulent misrepresentation

c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession)

d) defective products under the Consumer Protection Act 1987.

If you are acting in the course of a business, trade or profession (a business user) we shall:

a) under no circumstances whatever be liable to compensate you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract. For the avoidance of doubt, we shall have no liability to compensate you in relation to your use of the Website or its content whether arising in tort (including negligence), contract, for breach of statutory duty or otherwise, except for any refund we make under any other agreement between us or otherwise at our discretion.

b) Without prejudice, if you are acting as a business customer in your ordering and/or purchasing of Products, we accept no liability (whether arising in contract, tort (including negligence), for breach of statutory duty or otherwise) for any of the following losses:

c) Our total liability to you in respect of any other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the products you have purchased.

If you are a consumer:

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

We only supply the products to you for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


7. Returns - our commitment to you

Returns and exchanges

If you're not happy with your purchase, for any reason, we offer a 30 day no quibble returns policy. Return your product to us and we'll refund you.

After 30 days, you can exchange your product for another one up to 365 days after receiving it.* Simply call us on 0344 804 48 48 and we'll arrange for either a prepaid returns label to be sent to you, or for a courier to collect the returned item(s). We'll also be happy to arrange any alternative items to be sent to you.

Before returning your items, please complete the returns section of your delivery note. If you don't have this, you can download a returns form here.

*Collection & redelivery fees may apply. Please see "Charges" section below. 365 day exchange not available for Trade customers. We can't accept returns or exchanges for products that have been used or installed.

Charges

Just a few things to note

The address for returns is:

VictoriaPlum.com, Watervole Way First Point Business Park Doncaster DN4 5JP

Find out more on our returns page.


8. Damaged Goods

Whilst all our products pass strict quality standards, on very rare occasions you may find an item arrives damaged.

Please make sure you inspect your goods as soon as you receive them and let us know within 30 days of receipt if an item is damaged, by calling us on 0344 804 48 48. Once the damage has been confirmed, we'll ensure it's replaced free of charge, and with the minimum of fuss.

In the case of tiles, it is not unusual to have a small proportion of the tile broken to some degree (e.g. chipped edges). These damaged tiles can be used for the cuts you will need to make. If you find an unacceptable proportion of your tiles are damaged please contact us on 0344 804 48 48.


9. Lowest price guarantee

At VictoriaPlum.com we know price is important and that's why we put so much effort into getting it right, so if you find an equivalent product for sale anywhere else, we'll match the lower price.

The third party price will be matched providing we can verify the availability and validity of the lower price in accordance with the following terms:

Please see our lowest price guarantee page or Contact Us for full details.


10. Product guarantees

Standard guarantee

All our products are covered by a standard guarantee that, on delivery and for a period of 12 months from delivery, the product(s) shall be free from material defects. This standard guarantee may only be enforced by the purchaser of the product(s) or, where this is a different person, the first end user of the product(s). This standard guarantee is non-transferable.

It is the responsibility of the purchaser (or where relevant, the first end user) to regularly check the condition of the product(s). We cannot accept responsibility for any loss or damage suffered, or incurred as a consequence of failure or delay in reporting defects promptly.

We will not be responsible to replace any product(s) that was installed with a fault (ours or otherwise) that would have been clearly evident before installation.

The standard guarantee only applies to product(s) which have been used exclusively for domestic purposes only.

The standard guarantee only applies to product(s) which have been installed in accordance with our fitting instructions (oral or written) and technical data (including product information and specification sheets) current at the time of purchase.

The standard guarantee only applies to products which have not been re-installed (i.e. they have not been moved from their original installation position or location for any reason).

The standard guarantee only applies to products purchased and installed in the UK.

The remedy available to the purchaser (or where relevant, the first end user) once the fault has been confirmed, under this standard guarantee is the right to have any products replaced. VictoriaPlum.com will only be responsible for repair work which arises as a direct consequence of a manufacturing defect in the product(s). We will not be responsible for, or have any liability to pay for any losses (financial or otherwise) that are not directly associated with the manufacturing defect that causes you to claim under this standard guarantee.

If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to the product(s) that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

To make a claim pursuant to this guarantee, please contact us following the instructions in the email correspondence.

The purchaser (or where relevant, the first end user) may be able to register for an extended guarantee depending on whether you have purchased a qualifying product. Details of any extended guarantee will be provided with your product where applicable.

Extended guarantees

All our products carry a 12 month guarantee, but we also offer extended guarantees on the majority of our products (excluding tiles, bedroom furniture, beds, mattresses, living furniture & accessories, décor, paint, wallpaper, electricals and lighting) FREE OF CHARGE.

Once you've completed your order, all you have to do to activate your extended guarantee is complete a quick and easy registration form. This will be sent to you by email 30 days after your products have been delivered.

Complete the form (it'll take no longer than 5 minutes) and submit to activate the cover. You'll have 28 days in which to do this. We'll confirm your cover by email, giving you all your details should you ever need to contact us during the guarantee period.

If you’ve received your products over 30 days ago, but still haven’t received your registration email, please contact us

Further information about your extended guarantee:

Your extended guarantee, once activated, is valid from the day your product was delivered to you. For example, a 5 year guarantee for a product delivered on Friday 19th August 2016, will expire at midnight on Wednesday 18th August 2021.

Where a product comes with an accessory, such as a toilet and toilet seat, the extended guarantee covers the main part of that product (e.g. the ceramic toilet and cistern). Accessories (e.g. the toilet seat) will be covered by the standard 12 month guarantee.

Liability

Limitations

Guarantee disclaimers

Guarantee and liability

Guarantee service policy

In the event of you needing to contact the VictoriaPlum.com Customer Care Department, the following procedure should be followed:

What does lifetime guarantee mean?

A lifetime guarantee means that we are confident your product is of sufficient quality and durability, that it will comfortably last and function correctly for the expected lifespan of that particular product type. Toilets and basins, for example, you would reasonably expect to last at least 25 years. If you have any queries regarding the lifetime guarantee of your product, please contact us.

Salamander shower pumps

We offer a 2 year extended guarantee on all Salamander shower pumps, however this can be extended up to 3 years by calling the PumpWise team at Salamander on 0191 516 2002 to confirm correct installation.


11. Offers and promotions

Current offers and promotions

‡FREE DELIVERY AVAILABLE ON ORDERS OVER £499

If your order is over £499 you can choose our VIP Free delivery service. When you come to select your delivery date, simply pick any date which shows “FREE”.

This offer applies to deliveries in mainland UK postcodes only, with some exceptions which are liable to a delivery surcharge on top of the standard delivery fee. These are AB (all), BT (all), FK18 - 21, GY (all), HS (all), IM (all), IV1 - 28, IV30 - 32, IV36, IV40 - 49, IV51 - 56, IV63, JE (all), KA27 - 28, KW (all), PA20 - 80, PH17 - 44, PH49 - 50, PO30 - 41, SA19 - 74, TR (all), ZE (all). In these cases the surcharge will still apply.

For further information, please see our delivery page or call our Customer Care Team on 0344 804 48 48 before you order.


*UP TO HALF PRICE SUMMER SAVINGS

Discounted products that form part of this sale have been priced at their advertised "WAS" price for at least 28 consecutive days in the previous 6 month rolling period. A minimum of 10% of products have a discount of at least 50% compared to their quoted "WAS" price within this sale period. Each product that was sold at a higher price for at least 28 consecutive days within the 6 month rolling period displays a WAS price.


†EXTRA 20% OFF MODE BATHROOMS

Get an extra 20% off the marked price of all Mode Bathrooms products using promo code SAVINGS. Promotional items are clearly indicated by an "Extra 20% OFF Use code SAVINGS at checkout" message on the item page.

This code is valid for all Mode Bathrooms products from 00:01 on Wednesday 21st June 2017 until 23:59 on Tuesday 27th June 2017, which can be found on this page: https://victoriaplum.com/browse/mode-bathrooms

To claim your discount, add code SAVINGS at the basket. Extra 20% off only applies to these selected products, not the whole order. This offer may not be combined with other promotions, offers, voucher codes or price matches. Offer available to both online and telephone customers. We reserve the right to extend or withdraw this offer at any time, without prior notice.


SPEND OVER £800, GET AN EXTRA £40 OFF

Get an extra £40 off the total cost of your order when you spend over £800 in a single order.

Once your basket total reaches over £800, your £40 discount will be automatically applied. Your £40 discount only applies to the total cost of your order. Delivery fees are excluded. Offer available to both online and telephone customers. Not available to Trade customers. We reserve the right to extend or withdraw this offer at any time, without prior notice.

This offer is valid from 00:01 on Wednesday 21st June 2017 until 23:59 on Tuesday 27th June 2017.


20% OFF LED MIRRORS

Get an extra 20% off the marked price of all items in our Illuminated Mirrors category using promo code SAVINGS. Promotional items are clearly indicated by an "Extra 20% OFF Use code SAVINGS at checkout" message on the item page.

This code is valid for all items in our Illuminated Mirrors category, which can be found via this page: https://victoriaplum.com/browse/illuminated-bathroom-mirrors

To claim your discount, add code SAVINGS at the basket. Extra 20% off only applies to these selected products, not the whole order. This offer may not be combined with other promotions, offers, voucher codes or price matches. Offer available to both online and telephone customers. Not available to Trade customers. We reserve the right to extend or withdraw this offer at any time, without prior notice.


EXTRA 10% OFF ALL HEATING

Get an extra 10% off the marked price of all items in our Heating category using promo code SAVINGS. Promotional items are clearly indicated by an "Extra 10% OFF Use code SAVINGS at checkout" message on the item page.

This code is valid for all items in our Heating category, which can be found via this page: https://victoriaplum.com/category/heating

To claim your discount, add code SAVINGS at the basket. Extra 10% off only applies to these selected products, not the whole order. This offer may not be combined with other promotions, offers, voucher codes or price matches. Offer available to both online and telephone customers. Not available to Trade customers. We reserve the right to extend or withdraw this offer at any time, without prior notice.


10% OFF SELECTED TILES, FLOORING, PAINT & WALLPAPER WHEN YOU SPEND £300 OR MORE

Get an extra 10% off the marked price of selected products in our Tiles, Flooring, Paint & Wallpaper categories when you spend £300 or more across the site. Selected items are clearly indicated by a "10% OFF When you spend over £300 across the site." message on the item page.

Selected items that form part of this offer can be found on this page: https://victoriaplum.com/browse/save-10-off-selected-tiles-flooring-paint-and-wallpaper

Once you have added qualifying products to your basket and your basket total reaches over £300, your 10% discount will be automatically applied to price of those qualifying products.

Extra 10% off only applies to these selected products, not the whole order. This offer may not be combined with other promotions, offers, voucher codes or price matches. Offer available to both online and telephone customers. Not available to Trade customers. We reserve the right to amend or withdraw this offer at any time without notice.


GET A £10 - £350 DISCOUNT OFF YOUR TOTAL ORDER WHEN YOU PURCHASE SELECTED ITEMS

Get a discount of between £10 - £350 off the total price of your basket when you buy selected items from our Bathroom category. Selected items are clearly indicated by an "£xx off Save £xx off your order with this product" message on the item page.

To claim your discount, simply add a selected item to your basket and the discount displayed on the item page will be automatically applied to your order total.

If multiple selected items are added to your basket, the stated discount for each selected product will be applied. For example, if you buy 3 different selected items with "£10 off", "£20 off" and "£30 off" respectively, you will receive a total discount of £60 off your total order.

This offer may not be combined with other promotions, offers, voucher codes or price matches. Offer available to both online and telephone customers. Not available to Trade customers. We reserve the right withdraw this offer at any time without notice.


EXTRA 5% OFF ALL ORDERS OVER £500

Get an extra 5% off the total price of your order, when you spend over £500 (does not include delivery) with promo code SEARCH5. Once your order (excluding delivery) reaches over £500, add code SEARCH5 at the basket to claim your 5% discount.

This offer may not be combined with other promotions, offers, voucher codes or price matches. Offer available to both online and telephone customers. Not available to Trade customers. We reserve the right to amend or withdraw this offer at any time without notice.


NEWSLETTER SIGN UP - £10 OFF YOUR FIRST ORDER OVER £199

Sign up for our newsletter and we will email you a promo code to claim £10 off the total price of your first order, when you spend over £199 (does not include delivery). Once your order (excluding delivery) reaches over £199, add the code at the basket to claim your £10 discount.

Offer only available on the first order made by a new customer. Subsequent orders are exempt from this offer. This offer may not be combined with other promotions, offers, voucher codes or price matches, and may be withheld if we have reason to believe this is not your first order. Offer available to both online and telephone customers. Not available to Trade customers. We reserve the right withdraw this offer at any time.


NEW CUSTOMER OFFER – FREE DELIVERY ON YOUR 2nd ORDER

If you are a new customer, place any order at VictoriaPlum.com and, if you order again within 30 days, your delivery will be FREE of charge.

To claim free delivery on your 2nd order, you must call our Customer Care Team on 0344 804 48 48 and place your order with them quoting “2nd ORDER FREE DELIVERY”. It cannot be automatically applied to your online basket or retrospectively added to any online order.

Free delivery is only applicable to your 2nd order as a new customer. If we have reason to believe you have ordered multiple times from us previously, we reserve the right to withhold this offer from you.

Your 2nd order must be placed within 30 days of delivery of your 1st order to qualify.

Free delivery only applies to our standard delivery services (standard postal delivery/standard parcel delivery/VIP Select delivery). It does not apply to any of our express delivery services (next day postal delivery/express parcel delivery/VIP Express delivery). This offer is available for all UK addresses, but a surcharge will apply if you live in any of the following postcode areas: AB (all), BT (all), FK18 - 21, GY (all), HS (all), IM (all), IV1 - 28, IV30 - 32, IV36, IV40 - 49, IV51 - 56, IV63, JE (all), KA27 - 28, KW (all), PA20 - 80, PH17 - 44, PH49 - 50, PO30 - 41, SA19 - 74, TR (all), ZE (all). For further information on delivery, please see our delivery page.

We reserve the right withdraw this offer at any time without notice. Not available to Trade customers.


EXTRA 5% OFF ALL ORDERS

Get an extra 5% off the total price of your order (does not include delivery) with promo code ABYP5. Simply add this code at the basket to claim your 5% discount.

This offer may not be combined with other promotions, offers, voucher codes or price matches. Offer available to both online and telephone customers. Not available to Trade customers. We reserve the right withdraw this offer at any time without prior notice.


EXTRA 10% OFF ALL ORDERS

Get an extra 10% off the total price of your order (does not include delivery) with promo code B10HSAI. Simply add this code at the basket to claim your 10% discount.

This offer may not be combined with other promotions, offers, voucher codes or price matches. Offer available to both online and telephone customers. Not available to Trade customers. We reserve the right withdraw this offer at any time without prior notice.


Existing customer offers

If you have previously purchased from VictoriaPlum.com you can take advantage of the following offers:


30% OFF SELECTED BATHROOM ACCESSORIES

Get an extra 30% off the marked price of selected products in our Bathroom Accessories category using promo code THANKYOU. To qualify for this discount, you must be an existing customer who has already placed an order with VictoriaPlum.com.

To claim your discount when ordering online, sign in to your account and add code THANKYOU at the basket or quote this code if ordering by phone.

Items which form part of this offer can be found via this page: https://victoriaplum.com/category/bathroom-accessories but EXCLUDES mirrors, mirror cabinets, toilet seats, wastes and fittings and extractor fans.

Extra 30% off only applies to these selected products, not the whole order.

This offer may be used in conjunction with the other existing customer offers listed here, but may not be combined with other promotions, offers, voucher codes or price matches. Offer available to both online and telephone customers. Not available to Trade customers. We reserve the right to amend or withdraw this offer at any time without notice.


10% OFF PAINT

Get an extra 10% off the marked price of any product in our Paint category using promo code THANKYOU.

To qualify for this discount, you must be an existing customer who has already placed an order with VictoriaPlum.com. To claim your discount when ordering online, sign in to your account and add code THANKYOU at the basket or quote this code if ordering by phone.

Items which form part of this offer can be found via this page: https://victoriaplum.com/browse/paint

Extra 10% off only applies to these selected products, not the whole order. This offer may be used in conjunction with the other existing customer offers listed here, but may not be combined with other promotions, offers, voucher codes or price matches. Offer available to both online and telephone customers. Not available to Trade customers. We reserve the right to amend or withdraw this offer at any time without notice.


10% OFF HEATING

Get an extra 10% off the marked price of any product in our Heating category using promo code THANKYOU.

To qualify for this discount, you must be an existing customer who has already placed an order with VictoriaPlum.com. To claim your discount when ordering online, sign in to your account and add code THANKYOU at the basket or quote this code if ordering by phone.

Items which form part of this offer can be found via this page: https://victoriaplum.com/category/bathroom-heating

Extra 10% off only applies to these selected products, not the whole order. This offer may be used in conjunction with the other existing customer offers listed here, but may not be combined with other promotions, offers, voucher codes or price matches. Offer available to both online and telephone customers. Not available to Trade customers. We reserve the right to amend or withdraw this offer at any time without notice.


Promotional codes

Standard promotional code terms and conditions:

Your statutory rights are not affected.


12. Competitions and prize draws

a. Share your Style competition

Entries submitted between the following times and dates will be eligible for the competition indicated:

b. Trustpilot review prize draw

Leave a review about VictoriaPlum.com on Trustpilot.com between 00:01 on Thursday 1st June 2017 and 23:59 on Thursday 31st August 2017 and you will automatically be entered into a prize draw to win a 32" smart TV.

c. Customer survey prize draw

Complete and submit any online customer survey administered by VictoriaPlum.com between 00:01 on Thursday 1st June 2017 and 23:59 on Thursday 31st August 2017 and you will automatically be entered into a prize draw to win a £250 Amazon.co.uk gift certificate.


13. Tile samples

Customers are limited to 4 tile samples per transaction.


14. Paint

We have made every effort to display the colours of our paint products as accurately as electronic media will allow. However, we cannot guarantee an exact colour match of the on-screen colour to the colours of the actual paint products, and the colours contained on the site should not be relied on as such. Colours may vary depending on your screen settings and resolution.

We recommend that you use a colour tester on the actual surface to be painted before carrying out your full decoration. This will give you a more accurate indication of the appearance of the actual colour, which can be affected by the substrate and the texture of the surface, or by soft furnishings and the shape, size and lighting of the room. Please note that colour testers indicate the colour of the product only, and are not representative of the quality or sheen of the eventual product purchased.

The packaging of the products may vary from that shown in site imagery.

You may cancel your contract provided that the products are in their original condition, paint cans have not been opened, and any seals on the products remain unbroken.


15. Privacy policy

VictoriaPlum.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

Keeping in touch with you

We may contact you for marketing purposes by email, mail or telephone with relevant offers from VictoriaPlum.com. We want to keep you up to date with information about new ranges, special offers and improvements to this site. We may also contact you for market research purposes.

When you place an order, request a brochure or register an account, we will ask you if you do not want to receive marketing offers, information or promotions from VictoriaPlum.com and other brands. If you do not wish to receive such promotions, please indicate your preferences during the relevant transaction.

Once you have placed an order with us, we may send you emails, text messages and call you directly regarding your order. This is separate to marketing communications, and necessary to keep you updated on the status of your order.

If you decide to receive marketing communications from us, but later decide you no longer want us to keep in touch, you can request that we stop using your information and that we stop mailing information to you by contacting us. If you wish to unsubscribe from email marketing communications that we send you, you can most easily do this by clicking on the unsubscribe link on any email newsletter we have sent to you. If you later decide you do not want us to contact you with marketing, you can request that we stop using your information and that we stop mailing information to you by contacting us. You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.

For the full company privacy policy, please see the privacy policy section.


16. Copyright

All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to VictoriaPlum.com (Victoria Plum Limited). All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with VictoriaPlum.com or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.

About:

Access to, use of and shopping at www.victoriaplum.com, www.victoriaplumb.com and any other sub domains is provided by VictoriaPlum.com on the terms and conditions as stated on this page.

By using and or continued use of the websites and associated sub domains, you agree to be bound by these terms, which shall take effect immediately on your first visit to the website. If you do not agree to be bound by all of the following terms please do not access, use and shop at www.victoriaplum.com.

Addition to copyright

At VictoriaPlum.com, we make every effort to provide unique and useful information and updates to our customers regarding industry & product news, company news and latest products through our news and other sources on the VictoriaPlum.com websites and other websites administered and owned by VictoriaPlum.com.

All of the content presented in any shape or form located on the website is professionally authored and the sole ownership of VictoriaPlum.com. You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use VictoriaPlum.com content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from VictoriaPlum.com except for your own personal, non-commercial use.

Any persons, websites and website owners, but not limited to, in breach might be pursued by VictoriaPlum.com. For product descriptions terms, please see "Description of goods".


17. Disclaimer and limitations on VictoriaPlum.com (Victoria Plum Ltd) liability

Without prejudice to statutory rights afforded to purchasers of products, the information and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty, and in particular, VictoriaPlum.com (Victoria Plum Ltd) does not represent or warrant that the information accessible via this site is accurate, complete or current, or that use of the site is free of risk of viruses or other damage. Price and availability information is subject to change without notice. Products purchased from VictoriaPlum.com (Victoria Plum Ltd) and related services, which are provided by VictoriaPlum.com (Victoria Plum Ltd), are warranted in accordance with law, and nothing herein is to be taken to exclude or restrict any rights, which applicable law grants to consumers in respect of such products or services. Individual products may be the subject of additional warranties or guarantees given by their manufacturers directly. Such warranties etc. Are not enforceable against VictoriaPlum.com (Victoria Plum Ltd), but only against the person giving them.

VictoriaPlum.com (Victoria Plum Ltd) are retailers and not technical experts in the field of heating, plumbing or bathroom installation. All VictoriaPlum.com staff are instructed not to give any form of technical advice. If you have a technical query it should be directed to a suitably qualified professional, i.e. a corgi registered gas installer or a member of the institute of plumbing. You agree that any advice given by a member of VictoriaPlum.com (Victoria Plum Ltd) will not be relied upon without verification with a suitably qualified professional. VictoriaPlum.com (Victoria Plum Ltd) accepts no responsibility for any damage caused by your reliance on any such advice.

VictoriaPlum.com (Victoria Plum Ltd) reserves the right to amend the terms or terminate the trade account scheme at any time. Any such changes will be documented on this website.

The quantity of stock shown on the website for each item is automatically updated every 10 minutes, but should be used as a guide only, and it does not guarantee that stock can be allocated to an order. Whilst VictoriaPlum.com will make every effort to ensure the quality shown is accurate, we cannot be held liable for any errors that may occur from time to time with regard to stock availability. Customers will be advised of any shortages by our call centre.

Nothing in these terms and conditions affects your statutory rights.

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.


18. European Online Dispute Resolution platform

If, after contacting our customer care team, you still feel you have a grievance or dispute about the goods and services provided to you by VictoriaPlum.com, you can use the European Online Dispute Resolution platform to attempt to resolve the matter.

You can send an email to the VictoriaPlum.com Customer Care Team using this address: help@victoriaplum.com


19. Customer reviews

If you have ordered from us, we'd love to hear your experience, by leaving a review on our site. You will receive an email after you've purchased giving you instructions on how to do this.

All reviews we receive help us to improve both our products and services. We will display selected reviews on our site to help customers when choosing their products.

By leaving a review on our site, you agree that we can use this review, along with your name, in future marketing activity, including social media and printed material such as brochures.

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