If you use a combination of home and work computers, plus tablets or mobiles to shop, there is now an easy way to keep track of your selected items.
Simply create a free account with us in a matter of seconds
Sign in wherever you shop
Retrieve you saved basket on any device
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Not 100% happy with your product?
Return your items within 30 days for a full refund or exchange up to a whole year later.More on our returns policy
FREE delivery available^
Delivered by our team to the room where you need it. Helps make your life easier.Read more about delivery
We price match
Found an identical product at a lower price? We’ll do our best to match itMore on our price match promise
Bought the wrong size? Simply not happy with a product? No worries. We’ll send you a replacement or sort out a return & refund, quickly, hassle-free and FREE OF CHARGE.
With our FREE no-hassle returns and replacements service, you can quickly and easily return or replace any product within 30 days of receiving it.
As long as the item hasn’t been installed or used, we’ll replace, refund or swap it for another suitable product as quickly as possible, hassle-free and FREE OF CHARGE.
If the item is small enough, we’ll send you a prepaid returns label so you can simply pop it in the post, or, if it’s a larger item, we’ll send a courier to collect it. Either way, we’ll find the easiest method for you. Oh, and did we mention this service is completely FREE OF CHARGE? It’s just one of the many benefits of being a VictoriaPlum.com Trade Account holder.
Next day replacement service operates Tue-Sat on orders placed before 4pm the previous day. Restrictions and surcharges may apply to certain locations. Please see Delivery Restrictions for further information.
Call your dedicated Trade Team on 01482 373 092 at the earliest opportunity to arrange your return.
Before returning your items, please complete the returns section of your delivery note. If you don’t have this, you can download a returns form here.