• Delivery FREE standard delivery to UK mainland

    FREE standard delivery to UK mainland

    Delivered direct to your door by our team. Helps make your life easier.

    Read more about delivery
  • Trustpilot logo 'Excellent'
    Trustpilot logo

    We're rated 'Excellent' on independent review site Trustpilot.

    Read our customer reviews
  • exchange Easy returns & collections

    Not 100% happy with your product?

    Return your items within 14 days for a full refund or exchange up to a whole year later.

    More on our returns policy
  • price match We price match

    We price match

    Found an identical product at a lower price? We’ll do our best to match it

    More on our price match
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About Us

FREE no-hassle returns & replacements for Trade Account holders

Bought the wrong size? Simply not happy with a product? No worries. We’ll send you a replacement or sort out a return & refund, quickly, hassle-free and FREE OF CHARGE.

Returning or replacing your products

With our FREE no-hassle returns and replacements service, you can quickly and easily return or replace any product within 14 days of receiving it (30 days if you are a Gold or Platinum customer).

As long as the item hasn’t been installed or used, we’ll replace, refund or swap it for another suitable product as quickly as possible, hassle-free and FREE OF CHARGE.

If the item is small enough, we’ll send you a prepaid returns label so you can simply pop it in the post, or, if it’s a larger item, we’ll send a courier to collect it. Either way, we’ll find the easiest method for you. Oh, and did we mention this service is completely FREE OF CHARGE? It’s just one of the many benefits of being a VictoriaPlum.com Trade Account holder.

Next day replacement service operates Tue-Sat on orders placed before 4pm the previous day. Restrictions and surcharges may apply to certain locations. Please see Delivery Restrictions for further information.

What to do next

Call your dedicated Trade Team on 01482 373 092 at the earliest opportunity to arrange your return.

Before returning your items, please complete the returns section of your delivery note. If you don’t have this, you can download a returns form here.

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