Up to 60% off Autumn Savings, offer** ends in

Hurry, offer** ends in

  • Trustpilot logo 'Excellent'
    Trustpilot logo

    We're rated 'Excellent' with a score of 9.3/10 on independent review site Trustpilot.

    Read our customer reviews
  • exchange Hassle-free returns

    Not 100% happy with your product?

    Return your items within 30 days for a full refund or exchange up to a whole year later.

    More on our returns policy
  • Delivery FREE delivery over £99^

    FREE delivery over £99^

    Delivered by our team to the room where you need it. Helps make your life easier.

    Read more about delivery
  • shield-empty Quality products you can trust

    Quality products you can trust

    Because we believe in the superior quality of our products, we offer FREE extended guarantees, giving you complete peace of mind

    Find out about our product guarantees

Don't have a Trade Account?

Make money, save time, less hassle

Create a Trade Account today in just 2 minutes and join our Loyalty Scheme for instant benefits including 15% off your first two orders*

Trade Loyalty Scheme Badge

How would you like to contact us?

Shopping

Services

About Us

Wallpaper delivery & returns

Due to the unique way in which we source our wallpaper, this will be delivered on the same day, but separately to the rest of your order, direct from Graham & Brown.

Free UK returns

If you wish to return an unwanted wallpaper item (it may be the wrong colour or you simply bought too many rolls), this can be arranged FREE OF CHARGE, by using DPD pickup. Simply use the returns label provided with your delivery. All returns need to be carried out within 28 days of delivery. Unwanted goods should be returned in the original packaging, unopened, undamaged and in a saleable condition.

Faulty or damaged wallpaper items

If your wallpaper is damaged or faulty, please contact the VictoriaPlum.com Customer Care Team on 0344 804 48 48 within 30 days of delivery. Please do not return your wallpaper using the instructions below. Once the damage or fault has been confirmed, we’ll ensure it’s replaced free of charge, and with the minimum of fuss.

To return your unwanted wallpaper

Help with your wallpaper returns

If you have any questions specifically related to returning your unwanted wallpaper, contact Graham & Brown either by emailing them at LD.Returns@grahambrown.com or by calling 01254 291027 (Mon-Fri 6:30am-10pm). Please include the order number that was included on your wallpaper delivery note in all communications, NOT your VictoriaPlum.com delivery order number.

For your information, the returns label will look a little like the one below. If you haven’t received one with your wallpaper delivery, then please use the contact details above to request a new one.

A sample returns note fro VictoriaPlum.com wallpaper products

Once your wallpaper has been received and checked, you will be refunded within 14 working days.

It is important that the above process is followed for all unwanted wallpaper returns. Any returns received outside of this process will delay any refunds and may be returned to you without a refund being processed.

We are unable to accept returns on wallpaper samples.

Click here to talk to our live chat team
brochure
Order your FREE brochure now
| 196 pages of bathroom bliss delivered in 3-5 days Order your copy now
go-to
close
Hide this