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1st Line Support Engineer

  • Location: Homebased Hessle
  • Salary: £18,000 - £21,000

We are one of the UK's leading online bathroom retailers, supplying quality bathrooms to consumers and trade customers alike. Founded in 2001, and acquired by Endless LLP in 2019 we have since gone on to become one of the UK's most successful pureplay retailers.

Due to development with our business, we now have an opportunity for a 1st Line Support Engineer to join our IT Team on a temporary basis (for a 3-6 month period and with an opportunity to become permanent)

This role is crucial in providing a customer focused 1st line IT support function to our colleagues across the business

Due to COVID-19 this role would initially be homebased and you would need to be able to get to our Hessle office to collect IT equipment required for the role.

The opportunity

Day to day responsibilities will include:

  • To manage the day to day operation of the IT helpdesk, own issues and update support tickets in the ticket system
  • To provide support and resolve general workstation, laptop and mobile device issues
  • To install and update software as necessary within company guidelines
  • To install, maintain and support a variety of IT equipment
  • To re-image workstations and laptops and to setup and prepare mobile devices
  • To assist in managing and maintaining the company’s asset management system
  • To assist the infrastructure team in resolving printer, Wi-Fi, server and network issues
  • To create and maintain documentation relating to any issues worked on
  • To support the development of the company’s infrastructure
  • To escalate issues where necessary

Who are we looking for?

  • Past experience in a similar role
  • Excellent windows 10 desktop support and Microsoft Office 2013/365 support and troubleshooting skills
  • Basic active directory knowledge and basic knowledge of TCP / IP and Mac OS X desktop
  • Experience of support ticketing systems
  • Experience and knowledge of iOS, android and Windows mobile OS’s would be useful but not essential
  • It would be useful to have knowledge of Microsoft Exchange and experience of using command line troubleshooting tools
  • Basic scripting skills would be useful but not essential such as PowerShell, along with knowledge of Windows server including Windows DNS, WDS and WSUS
  • You must have excellent customer service (written, over the phone and face to face) and communication skills along with good organisational and documentation skills
  • You must have outstanding troubleshooting skills and be able to provide examples
  • You will have a willingness to learn and apply new technology
  • A willingness to work flexible hours to facilitate out of hours work
  • It would be desirable to have a full driving license with own vehicle

What we can offer you?

We can offer you a competitive salary, Perkbox, staff discount, Employee Assistance Programme and the opportunity to be part of a fun and exciting journey.

Click Apply

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