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We are one of the UK's leading online bathroom retailers, headquartered in Hessle, East Yorkshire supplying quality bathrooms to consumers and trade customers alike. Founded in 2001, and recently acquired by Endless LLP we have since gone on to become one of the UK's most successful pureplay retailers.
This role is working as an integral part of the Customer Excellence Management team. You will manage the Business Support team of 3 specialist roles, leading, developing, coaching, motivating and inspiring the colleagues to encompass the VictoriaPlum.com values in order to achieve the highest levels of customer service.
You will be enthusiastic, hard working and willing to get stuck in to a fast paced and dynamic business. Experience of people management, strong customer service ethic, resilience and patience and strong influencing & negotiation skills are mandatory for this role, along with a track record of delivering effective personal development plans whilst having excellent communication and organisational skills is also a must for this role.
You will have Level 3 Award in Education and Training (or equivalent). It would be desirable to have experience within a call centre environment or in a similar fast paced, multi-channel retail environment within a bathroom industry, along with knowledge of all Customer feedback platforms, detailed knowledge of CRM solutions and knowledge of Microsoft applications.
What we can offer you?
We can offer a salary a competitive salary, pension, cycle to work scheme, perk box access, free onsite parking, employee discount, employee assistance programme, life assurance and all with a fantastic working environment and the opportunity to be part of a fun and exciting journey. If you feel you have the skills and drive to excel in this newly created Team Leader position, we’d love to hear from you. Click APPLY now!
VictoriaPlum.com care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.
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