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Responsible for detailed analysis across NPS, Trustpilot and any other customer feedback mechanisms. Engage with other departments in order to find resolutions to customer dissatisfaction and feedback accordingly. To support and develop the Customer Feedback strategy and identify any enhancements. To complete analysis, as required, on various areas of the business to include but not limited to: Refunds, Replacements and delivery failure reasons whilst identifying any business improvement opportunities. Produce accurate and timely reports across various business areas as required. Other responsibilities include but are not limited to;
The ideal Customer Feedback Analyst:
Rewards & Benefits
In return for your appreciated work as a Customer Feedback Analyst we can offer you a competitive salary, pension, cycle to work scheme, Perkbox, onsite parking, staff discount, employee assistance programme, life assurance and all alongside a fantastic working environment and the opportunity to be part of a fun and exciting journey.
If you feel you have the right skills and drive to excel in the role of Customer Feedback Analyst, we’d love to hear from you, click apply now!
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