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About Us

Customer Feedback and Engagement Specialist - Working shifts (Part time role)

You will be working towards challenging SLAs and you will monitor review sites and social media activity, ensuring fast, accurate and inspiring customer engagement is delivered to achieve the VictoriaPlum.com Social Media Strategy.

Ideally you will have previous experience of using a range of social media tools (including Facebook, Tweetdeck, Twitter, SproutSocial) and have the ability to identify sales opportunities and guide our customers through their purchase journey. You should be a confident, social, articulate team player, who is quickly able to understand complex issues and have impeccable attention to detail. You should have an excellent grasp of grammar, the English language with good spelling.

It is essential that you are flexible in your working hours and be extremely comfortable interacting and engaging with our customers. If you have fashion interior or design knowledge, that would be extremely beneficial.

We hope the role is of interest and look forward to hearing from you.

VictoriaPlum.com care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.

If this sounds like the type of challenge you're looking for, you can apply by sending your CV and covering letter to careers@victoriaplum.com.

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