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Customer Relations Advisor - Full Time

  • Location: Homebased
  • Salary: £17,117.36

We are one of the UK's leading online bathroom retailers, supplying quality bathrooms to consumers and trade customers alike. Founded in 2001, and acquired by Endless LLP in 2019 we have since gone on to become one of the UK's most successful pureplay retailers.

The Role

As part of our Customer Excellence Centre, you will be working within our Customer Relations Team. Handling a mixture of telephone and email communications from customers/suppliers and internal departments providing excellent customer service resolving queries/complaints achieving agreed targets and SLAs. Engage with immediate and wider teams to share best practices.

**Due to COVID-19 this role would be initially homebased, however all hardware and training would be provided. **

Who we are looking for?

  • Have a proven Customer Service track record within a busy contact centre.
  • Have a proven track record of effective written communications.
  • Have experience representing and acting on behalf of a large brand or organisation.
  • A positive attitude and good team player
  • Problem solving and influencing skills
  • Strong attention to detail
  • Flexibility in working hours

The successful individual will work shifts covering our current team opening hours of 7am-8pm Monday to Friday, 7am-6pm Saturday and 10-8pm on Sundays. (Please note that Bank Holidays form part of our rotas). We will work to ensure shifts suit your needs, however this is a full time role.

What we can offer you?

We can offer a 24 days annual leave plus bank holidays, cycle to work scheme, perkbox access, employee discount, employee assistance programme, life assurance and the opportunity to be part of a fun and exciting journey.

If this sounds like a role you would thrive within please click apply

VictoriaPlum.com care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.

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