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Customer Service Advisors

  • Location: Hessle, Hull
  • Salary: £16,116.23 PA

Click here to apply

The Role

Working as part of the call centre team you will deliver excellent customer service by resolving customer queries and complaints. The role plays an integral part in customer service & sales operations and is key to managing the Victoria brand. As well as:

  • Be the day to day service link for the Customer Service Management Team.
  • Improve customers’ experience by ensuring that all inbound calls are handled within agreed SLA’s whilst offering best in class customer engagement
  • Identify own development needs and engage support where necessary
  • Engage with immediate and wider teams to share best practises.
  • When required, act as a support to handle calls across various customer interactions achieving all relevant KPI’s and targets for both sales and service as required
  • Have constant relevant knowledge with company policies, procedures, initiatives and promotions. With the ability to explain these to customers with confidence.
  • Ensure technical knowledge is developed and maintained on all systems relevant to the role in order to support our brand, Colleagues and Customers

The ideal Customer Service Advisor

  • Have a proven Customer Service track record within a busy contact centre.
  • Have a proven track record of effective written communications.
  • Have experience representing and acting on behalf of a large brand or organisation.
  • A positive attitude and good team player
  • Problem solving and influencing skills
  • Strong attention to detail
  • Complete flexibility in working hours

The successful individuals will be based in Hessle, Hull, working shifts covering our current opening ours of Monday – Friday 8am – midnight, Saturday 9am – 6pm & Sunday 10am – 8pm. We will work to ensure shifts suit your needs.

Click here to apply care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.

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