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We are looking for someone to lead the way in providing the highest levels of customer service and maintaining the reputation that Victoria Plum holds within the sector. As an online retailer, our Drivers are the face of the Company and are integral in growing our brand and customer base through word of mouth. Acting as part of a team, conducting multi drop deliveries in all weathers, you will be instrumental in showcasing the values of the Company to our customers.
You will be responsible for maintaining and developing the reputation that Victoria Plum holds for customer service.
You will put the customer at the forefront of everything you do, by offering outstanding service in the delivery of customer’s goods. You will go the extra mile from loading your vehicle to dealing with customer queries. You will thrive in working in a strong customer focused environment, working flexibly to meet business needs. You will be expected to contribute to the safe working environment ensuring you adhere to all legislative health & safety requirements in the workplace and whilst in the customer home environment.
• To ensure all goods loaded correspond with delivery paperwork • To ensure all loaded goods are secure and safe for transit • Promotion and maintenance of a Health & Safety environment • Carry out daily checks on any MHE or warehouse equipment • Safe use of MHE to load and unload delivery vehicles • Check received goods for accuracy and damages prior to shipping • Ensure all goods are loaded and transported in a secure and safe manner • Present a professional image to all colleagues, clients and customers • Timely and appropriate communication with customers • Deliver goods as required by the customers, room of choice • Comply with client/customer delivery process and onsite procedures • Ensure all goods have been checked for accuracy or damage during loading or unloading the vehicle • Report any shortages or damages to supervisors at the point of despatch or delivery • Ensure failed deliveries are dealt with in accordance with procedures • Promote open and honest communication • To comply with the relevant statutory legislation while driving company vehicles • Promotion and maintenance of a Health & Safety environment
Desirable skills and experience:
What can we offer you?
We can offer you a competitive salary, childcare vouchers, cycle to work scheme, Perkbox, life assurance, Employee Assistance Programme with a fantastic working environment, social events and the opportunity to be part of a fun and exciting journey.
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