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This role includes leading an inbound telephone team of circa 30 FTE, leading, developing, coaching, motivating and inspiring the colleagues to encompass the Victoria Plum values in order to achieve the highest levels of sales performance whilst maintaining the highest standards of customer service. The suitable candidate will be responsible for the performance of the team and for exceeding all required metrics and performance targets in order to become best in class across sales and service.
You will be enthusiastic, hard working and willing to get stuck in to a fast paced and dynamic business. Experience of people management, resilience and patience and strong influencing & negotiation skills are mandatory for this role. In addition, a strong customer service ethic along with a track record of delivering effective personal development plans whilst having excellent communication and organisational skills is also a must for this role. It would be desirable to have experience leading call centre teams in a similar fast paced, multi-channel retail environment within a bathroom industry, along with knowledge of all contact centre systems such as CRM, telephony platforms and workforce management tools.
What we can offer you?
We can offer a salary a competitive salary, pension, cycle to work scheme, perk box access, free onsite parking, employee discount, employee assistance programme, life assurance and all with a fantastic working environment and the opportunity to be part of a fun and exciting journey. If you feel you have the skills and drive to excel in this newly created Team Leader position, we’d love to hear from you. Click APPLY now!
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