close
Tabs
Cancel

Sign in to your VictoriaPlum.com account

Cancel

Create your VictoriaPlum.com account

Save your basket and access on any device

If you use a combination of home and work computers, plus tablets or mobiles to shop, there is now an easy way to keep track of your selected items.

  • account Simply create a free account with us in a matter of seconds
  • sign-in Sign in wherever you shop
  • basket Retrieve your saved basket on any device

Shopping

Services

About Us

Team Leader - Full Time

Click here to apply

The Role

This role includes leading an inbound telephone team of circa 30 FTE, leading, developing, coaching, motivating and inspiring the colleagues to encompass the Victoria Plum values in order to achieve the highest levels of sales performance whilst maintaining the highest standards of customer service. The suitable candidate will be responsible for the performance of the team and for exceeding all required metrics and performance targets in order to become best in class across sales and service.

Key Responsibilities

Person Specification;

You will be enthusiastic, hard working and willing to get stuck in to a fast paced and dynamic business. Experience of people management, resilience and patience and strong influencing & negotiation skills are mandatory for this role. In addition, a strong customer service ethic along with a track record of delivering effective personal development plans whilst having excellent communication and organisational skills is also a must for this role. It would be desirable to have experience leading call centre teams in a similar fast paced, multi-channel retail environment within a bathroom industry, along with knowledge of all contact centre systems such as CRM, telephony platforms and workforce management tools.

What we can offer you?

We can offer a salary a competitive salary, pension, cycle to work scheme, perk box access, free onsite parking, employee discount, employee assistance programme, life assurance and all with a fantastic working environment and the opportunity to be part of a fun and exciting journey. If you feel you have the skills and drive to excel in this newly created Team Leader position, we’d love to hear from you. Click APPLY now!

Click here to apply

VictoriaPlum.com care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.

compare Compare items guide Shopping list catalogue Free catalogue

Looks like you haven't added anything to compare yet

Just look out for the Add to compare around the site and revisit this link

Close and continue

Thank you for using our comparison feature.

You can add as many products as you like, there is no limit. When you’re ready simply visit this page to start comparing your products.

Close and continue