Trade account

Officially the UK’s largest online only bathroom retailer

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VICTORIA PLUM DELIVERY INFORMATION AND CHARGES


BESPOKE DELIVERY TO SUIT YOU

We believe that shopping at Victoria Plum should make you feel special, which is why you can choose from a range of fast and flexible delivery options to suit your specific needs. Plus, with Track your order, you can see the status of your delivery with constant updates.

FREE DELIVERY AVAILABLE ON ALL ORDERS*

DELIVERY COSTS

Orders over 30kg in weight and/or bulky are delivered by our specialist 2 person team, providing a personalised service. To help fit in with your lifestyle, you can choose your delivery day and use our Premium room of choice service, subject to availability. These will be displayed in your delivery calendar, along with upgrade prices, where available.

*All delivery services are subject to availability. A surcharge may apply to some addresses.


Economy Choose your day Premium (room of choice)
FREE From £9.99 From £9.99
Retail Supply Chain Excellence Awards Winner
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FREE DELIVERY AVAILABLE ON ALL ORDERS*


WHAT IF I HAVE A SMALL OR MEDIUM ORDER?

A small or medium order, which is non-bulky and under 30kg in weight (for example, a mixer shower, tap, basin, toilet roll holder or fixing kit), will be delivered by parcel courier. Delivery for fragile items, which require special handling, may cost extra.

*All delivery services are subject to availability. A surcharge may apply to some addresses.


Economy Choose your day Weekend
FREE From £2.99 From £6.99
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WHAT HAPPENS NEXT?

Track your order

Track your order

1. You’ll receive your confirmation email immediately after placing your order

2. You’ll receive a text or call the day before delivery to confirm it’s on its way

3. You’ll receive a text the morning of delivery with your order tracking link, allowing you to check where your delivery team are on a map with a live and updated estimated time of arrival

4. You’ll receive a further text when your delivery team are on their way with your estimated time of arrival

Already ordered?

You can track your order here.

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DELIVERY RESTRICTIONS

Due to logistical reasons, regrettably, we are unable to deliver to the following postcode areas.

FK18-21 GY (all) HS (all) IM (all)
IV21–24 IV26-27 IV40-63 JE (all)
KA27-28 KW (all) PA20-80 PH17
PH19 PH30 PH34 ZE (all)

THINGS TO NOTE

• Restrictions apply to areas listed above
• Some express and next day delivery options are currently unavailable
• Some products are supplied direct from suppliers. In some cases, couriers will only be able to deliver to the kerbside and won’t be able to move pallets or goods inside your property
• A small number of products are “made-to-order” meaning they cannot be returned or exchanged
• An order can only be delivered if a person aged 18 years or over is available to sign for it
• If you’ve selected our Premium room of choice service, you must inform us if you or anyone in your household is self-isolating due to COVID. Please tell your delivery team when they arrive at your property and also contact us beforehand, if possible. In this instance, we’ll only be able to deliver to your doorstep and not to your room of choice

Please see full terms and conditions for further information.

ANY QUESTIONS?

If you have any questions regarding our delivery service, please visit our FAQ section where you’ll also find our contact information.

Sales Line 0344 264 4141 Track order Design Service Trade account

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