Trade account Design and Installation

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VICTORIA PLUM DELIVERY INFORMATION AND CHARGES


BESPOKE DELIVERY TO SUIT YOU

We believe that shopping at Victoria Plum should make you feel special, which is why you can choose from a range of fast and flexible delivery options to suit your specific needs. Plus, with Track your order, you can see the status of your delivery with constant updates. You can also choose to Click and Collect parcels from 4,000+ convenient locations across the UK.

KEEPING YOU SAFE

Despite the relaxation in COVID restrictions across most of the UK, we’ll continue to safeguard the health and wellbeing of both you and our colleagues.

If you’re happy for our delivery team to enter your home, why not upgrade to our Premium service? For a small additional charge, we’ll deliver to the room of your choice.

Our delivery team will:

• Wear personal protective equipment as appropriate
• Sign a handheld device in your presence as proof of delivery
• Remain at least 2 metres away from you and anyone else in your household at all times

We kindly ask that you:

• Remain at least 2 metres away from our delivery team at all times
• Ensure there is a clear pathway to your room of choice, free of obstructions

You must:

• Inform us if you or anyone in your household is self-isolating due to COVID. Please tell your delivery team when they arrive at your property and also contact us beforehand, if possible. In this instance, we’ll only be able to deliver to your doorstep and not to your room of choice

FREE STANDARD DELIVERY ON ALL ORDERS

DELIVERY COSTS

Orders over 30kg in weight and/or bulky are delivered by our specialist 2 person team, providing a personalised service. To help fit in with your lifestyle, we also offer AM/PM/lunchtime timed delivery options, plus our Premium room of choice service, subject to availability. These will be displayed in your delivery calendar, along with upgrade prices, where available.

All delivery services are subject to availability. A surcharge may apply to some addresses.


Standard Express Next day Premium (room of choice)
FREE From £14.99 From £19.99 From £14.99

Where we use the services of a specialist courier, they will deliver to the kerbside and will not be able to move pallets or goods inside the property.

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FREE STANDARD DELIVERY ON ALL ORDERS


WHAT IF I HAVE A SMALL OR MEDIUM ORDER?

A medium order, which is non-bulky and under 30kg in weight (for example, a mixer shower, tap or basin), can be delivered by parcel courier. Small, low value, robust items (for example, a toilet roll holder or fixing kit) will be delivered by post. Delivery for fragile items, which require special handling, may cost extra.


Order size Standard Express Weekend Click and Collect
Medium FREE From £4.99 From £6.99 FREE
Small FREE N/A N/A FREE

For medium orders under 20kg, you can choose to Click and Collect from one of 4,000+ convenient Collect Points throughout the UK, including convenience stores, pharmacies and local businesses. Find out more about Click and Collect.

ORDER BEFORE 6PM FOR NEXT DAY DELIVERY

THE CHECKOUT PROCESS

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WHAT HAPPENS NEXT?

Track your order

Track your order

1. You’ll receive your confirmation email immediately after placing your order

2. You’ll receive a text or call the day before delivery to confirm it’s on its way

3. You’ll receive a text the morning of delivery with your order tracking link, allowing you to check where your delivery team are on a map with a live and updated estimated time of arrival

4. You’ll receive a further text when your delivery team are on their way with your estimated time of arrival

Already ordered?

You can track your order here.

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DELIVERY RESTRICTIONS

Delivery is available to everyone in the UK but, due to logistical reasons, restrictions may apply to customers living in the following postcode areas. Once you've completed your order, a member of our friendly customer care team will call you separately to arrange your delivery date.


AB (all) BT (all) FK18-21 GY (all) HS (all)
IM (all) IV1-28 IV30-32 IV36 IV40-49
IV51-56 IV63 IV99 JE (all) KA27-28
KW (all) PA20-80 PH17-44 PH49-50 SA99
TR21-25 ZE (all)

DELIVERY SURCHARGES

Reluctantly, due to the additional distance from our distribution centre and extra transport costs involved, we have to charge an additional fee, on top of any standard delivery charges (if applicable), when delivering to the following areas:


Surcharge area Small order Medium order Large order
Northern Ireland No surcharge £5 £100
Republic of Ireland No surcharge £5 £120
Isle of Wight No surcharge £8 £75
Scottish Offshore No surcharge £5 £105
Isles of Scilly No surcharge £3 Contact us for estimate
Isle of Man No surcharge £8 £125
Channel Islands No surcharge £8 £125

THINGS TO NOTE

• Restrictions apply to areas listed above
• Express and next day delivery options are limited and may not always be available
• Some products are supplied direct from suppliers
• A small number of products are “made-to-order” meaning they cannot be returned or exchanged
• Click and Collect is only available on medium orders under 20kg placed online in certain geographical locations and may not be available for some items
• An order can only be delivered if a person aged 18 years or over is available to sign for it
• If you’ve selected our Premium room of choice service, you must inform us if you or anyone in your household is self-isolating due to COVID. Please tell your delivery team when they arrive at your property and also contact us beforehand, if possible. In this instance, we’ll only be able to deliver to your doorstep and not to your room of choice

Please see full terms and conditions for further information.

ANY QUESTIONS?

If you have any questions regarding our delivery service, please visit our FAQ section where you’ll also find our contact information.

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