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VICTORIAPLUM.COM DELIVERY INFORMATION AND CHARGES


BESPOKE DELIVERY TO SUIT YOU

We believe that shopping at VictoriaPlum.com should make you feel special, which is why you can choose from a range of fast and flexible delivery options to suit your specific needs. Plus, with Track and Trace, you can even see the exact location of your delivery team, with constant updates. You can also choose to Click and Collect parcels from 4,000+ convenient locations across the UK.

COVID-19 UPDATE

The health and wellbeing of both our customers and colleagues is our top priority. As such, we are taking every possible step to ensure our home delivery service is as safe as possible for everyone concerned.

We’d like to reassure you that all orders will continue to be delivered as normal, with the following changes to help protect both you and our colleagues.

Signing for your order

When we deliver your order, we will not give you a hand-held device to capture your signature. Instead, the courier will simply log your name as proof that you have accepted your delivery. This only applies to deliveries which require a signature.

Parcel orders

If we need to deliver a parcel which won’t fit through your letterbox, we will place the item at your door. Having knocked on your door or rung your doorbell, the courier will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered safely and securely, rather than being left outside.

Large orders

Larger orders, which require a specialist 2 person team, will be delivered to your doorstep or to a garage or shed. The delivery team will be unable to enter your home but will ring you ahead of delivery, to ensure we can provide you with the best possible service. When carrying your items, the delivery team will remain at least 2 metres away from you or anyone on your property. They will then take a photo of the product as proof of delivery, instead of taking your signature.

We will continue to follow government guidance and work closely with both colleagues and supply partners, to ensure we continue to offer a safe and enjoyable shopping experience.

FREE STANDARD DELIVERY TO UK MAINLAND ON EVERYTHING

DELIVERY COSTS

Orders over 30kg in weight and/or bulky are delivered by our specialist 2 person team, providing a personalised service. To help fit in with your lifestyle, we also offer AM/PM/lunchtime timed delivery options, subject to availability. These will be displayed in your delivery calendar, along with upgrade prices, where available.


Order value Service Standard Express Next day
All orders Direct to door* FREE From £9.99 From £14.99
*In multi-occupancy properties (e.g. a block of flats), your order will be delivered to a ground floor communal area. Where we use the services of a specialist courier, they will deliver to the kerbside and will not be able to move pallets or goods inside the property.
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FREE STANDARD DELIVERY TO UK MAINLAND ON EVERYTHING


WHAT IF I HAVE A SMALL OR MEDIUM ORDER?

A medium order, which is non-bulky and under 30kg in weight (for example, a mixer shower, tap or basin), can be delivered by parcel courier. Small, low value, robust items (for example, a toilet roll holder or fixing kit) will be delivered by post. Delivery for fragile items, which require special handling, may cost extra.


Order size Order value Standard Express Weekend Click and Collect
Medium All orders FREE From £4.99 From £6.99 FREE
Small All orders FREE N/A N/A FREE

For medium orders under 20kg, you can choose to Click and Collect from one of 4,000+ convenient Collect Points throughout the UK, including convenience stores, pharmacies and local businesses. Find out more about Click and Collect.

ORDER BEFORE 6PM FOR NEXT DAY DELIVERY

THE CHECKOUT PROCESS

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WHAT HAPPENS NEXT?

Track and trace

Track and Trace

1. You’ll receive your confirmation email immediately after placing your order

2. You’ll receive a text or call the day before delivery to confirm it’s on its way

3. You’ll receive a text the morning of delivery with your Track and Trace link, allowing you to check where your delivery team are on a map with a live and updated estimated time of arrival

4. You’ll receive a further text when your delivery team are on their way with your estimated time of arrival

Already ordered?

If you’ve placed an order and would like to check when it's due to arrive, call us on 0344 804 48 48. Please have your order reference to hand.

For medium orders delivered by Parcelforce, you can track your delivery here using the reference number sent in your email. Track and Trace not available for small orders.

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DELIVERY RESTRICTIONS

Delivery is available to everyone in the UK but, due to logistical reasons, restrictions may apply to customers living in the following postcode areas. Once you've completed your order, a member of our friendly customer service team will call you separately to arrange your delivery date.


AB (all) BT (all) FK18-21 GY (all) HS (all)
IM (all) IV1-28 IV30-32 IV36 IV40-49
IV51-56 IV63 IV99 JE (all) KA27-28
KW (all) PA20-80 PH17-44 PH49-50 SA99
TR21-25 ZE (all)

DELIVERY SURCHARGES

Reluctantly, due to the additional distance from our distribution centre and extra transport costs involved, we have to charge an additional fee, on top of the standard delivery charge, when delivering to the following areas:


Surcharge area Small order Medium order Large order
Northern Ireland No surcharge £5 £45
Republic of Ireland No surcharge £5 £65
Isle of Wight No surcharge £8 £75
Scottish Offshore No surcharge £5 £105
Isles of Scilly No surcharge £3 Call for estimate
Isle of Man No surcharge £8 £125
Channel Islands No surcharge £8 £125
European or international Call for estimate Call for estimate Call for estimate

THINGS TO NOTE

• Restrictions apply to areas listed above
• Express and next day delivery options are limited and may not always be available
• Some products are supplied direct from suppliers
• A small number of products are over 80kg, meaning we’re unable to deliver direct to the room of your choice
• A small number of products are “made-to-order” meaning they cannot be returned or exchanged
• Click and Collect is only available on medium orders under 20kg placed online in certain geographical locations and may not be available for some items
• An order can only be delivered if a person aged 18 years or over is available to sign for it

Please see full terms and conditions for further information.

ANY QUESTIONS?

If you have any questions regarding our delivery service, please visit our FAQ section where you’ll also find our contact information.

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