We believe that shopping at VictoriaPlum.com should make you feel special, which is why you can choose from a range of fast and flexible delivery options to suit your specific needs. Plus, with Track and Trace, you can even see the exact location of your delivery team, with constant updates. You can also choose to Click and Collect parcels from 4,000+ convenient locations across the UK.
Orders over 30kg in weight and/or bulky are delivered by our specialist 2 person team, providing a personalised service. To help fit in with your lifestyle, we also offer AM/PM/lunchtime timed delivery options, subject to availability. These will be displayed in your delivery calendar, along with upgrade prices, where available.
| Order value | Service | Standard | Express | Next day |
|---|---|---|---|---|
| Under £50 | Direct to door* | From £29.99 | From £39.99 | From £44.99 |
| Under £50 | Premium room of choice | From £34.99 | From £44.99 | From £49.99 |
| £50 to £399 | Direct to door* | From £19.99 | From £29.99 | From £34.99 |
| £50 to £399 | Premium room of choice | From £24.99 | From £34.99 | From £39.99 |
| Over £399 | Direct to door* | FREE | From £14.99 | From £19.99 |
| Over £399 | Premium room of choice | From £9.99 | From £19.99 | From £24.99 |
A medium order, which is non-bulky and under 30kg in weight (for example, a mixer shower, tap or basin), can be delivered by parcel courier. Small, low value, robust items (for example, a toilet roll holder or fixing kit) will be delivered by post. Delivery for fragile items, which require special handling, may cost extra.
| Order size | Order value | Standard | Express | Weekend | Click and Collect |
|---|---|---|---|---|---|
| Medium | All orders | FREE | From £4.99 | From £9.99 | FREE |
| Small | All orders | FREE | N/A | N/A | FREE |
For medium orders under 20kg, you can choose to Click and Collect from one of 4,000+ convenient Collect Points throughout the UK, including convenience stores, pharmacies and local businesses. Find out more about Click and Collect.
See all available dates and charges
Direct to door or Premium room of choice
Select all day, morning, lunch or afternoon
1. You’ll receive your confirmation email immediately after placing your order
2. You’ll receive a text or call the day before delivery to confirm it’s on its way
3. You’ll receive a text the morning of delivery with your Track and Trace link, allowing you to check where your delivery team are on a map with a live and updated estimated time of arrival
4. You’ll receive a further text when your delivery team are on their way with your estimated time of arrival
If you’ve placed an order and would like to check when it's due to arrive, call us on 0344 804 48 48. Please have your order reference to hand.
For medium orders delivered by Parcelforce, you can track your delivery here using the reference number sent in your email. Track and Trace not available for small orders.
Delivery is available to everyone in the UK but, due to logistical reasons, restrictions may apply to customers living in the following postcode areas. Once you've completed your order, a member of our friendly customer service team will call you separately to arrange your delivery date.
| AB (all) | BT (all) | FK18-21 | GY (all) | HS (all) |
| IM (all) | IV1-28 | IV30-32 | IV36 | IV40-49 |
| IV51-56 | IV63 | IV99 | JE (all) | KA27-28 |
| KW (all) | PA20-80 | PH17-44 | PH49-50 | SA99 |
| TR21-25 | ZE (all) |
Reluctantly, due to the additional distance from our distribution centre and extra transport costs involved, we have to charge an additional fee, on top of the standard delivery charge, when delivering to the following areas:
| Surcharge area | Small order | Medium order | Large order |
|---|---|---|---|
| Northern Ireland | No surcharge | £5 | £45 |
| Republic of Ireland | No surcharge | £5 | £65 |
| Isle of Wight | No surcharge | £8 | £75 |
| Scottish Offshore | No surcharge | £5 | £105 |
| Isles of Scilly | No surcharge | £3 | Call for estimate |
| Isle of Man | No surcharge | £8 | £125 |
| Channel Islands | No surcharge | £8 | £125 |
| European or international | Call for estimate | Call for estimate | Call for estimate |
• Restrictions apply to areas listed above
• Express and next day delivery options are limited and may not always be available
• Some products are supplied direct from suppliers
• A small number of products are over 80kg, meaning we’re unable to deliver direct to the room of your choice
• A small number of products are “made-to-order” meaning they cannot be returned or exchanged
• Click and Collect is only available on medium orders under 20kg placed online in certain geographical locations and may not be available for some items
• An order can only be delivered if a person aged 18 years or over is available to sign for it
Please see full terms and conditions for further information.
If you have any questions regarding our delivery service, please visit our FAQ section where you’ll also find our contact information.
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