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BESPOKE DELIVERY TO SUIT YOU

We believe that shopping at VictoriaPlum.com should make you feel special, which is why you can choose from a range of fast and flexible delivery options to suit your specific needs. Plus, with Track and Trace, you can even see the exact location of your delivery team, with constant updates.

FREE STANDARD DELIVERY TO UK MAINLAND ON ORDERS OVER £299

DELIVERY COSTS

Orders over 30kg in weight and/or bulky are delivered by our specialist 2 person team, providing a personalised service.


Order value Service Standard Express Next day
Under £299 Direct to door From £19.99 From £24.99 From £29.99
Under £299 Premium room of choice From £24.99 From £29.99 From £34.99
Over £299 Direct to door FREE From £19.99 From £24.99
Over £299 Premium room of choice From £24.99 From £19.99 From £29.99

FREE STANDARD DELIVERY ON ALL SMALL AND MEDIUM ORDERS

WHAT IF I HAVE A SMALL OR MEDIUM ORDER?

A medium order, which is non-bulky and under 30kg in weight (for example, a mixer shower, tap or basin), can be delivered by parcel courier. Small, low value, robust items (for example, a toilet roll holder or fixing kit) will be delivered by post. Delivery for fragile items, which require special handling, may cost extra.


Order size Order value Standard Express Weekend
Medium All orders Free From £6.99 From £16.99
Small All orders Free N/A N/A

ORDER BEFORE 6PM FOR NEXT DAY DELIVERY

THE CHECKOUT PROCESS

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WHAT HAPPENS NEXT?

Track and trace

Track and Trace

1. You’ll receive your confirmation email immediately after placing your order

2. You’ll receive a text or call the day before delivery to confirm it’s on its way

3. You’ll receive a text the morning of delivery with your Track and Trace link, allowing you to check where your delivery team are on a map with a live and updated estimated time of arrival

4. You’ll receive a further text when your delivery team are on their way with your estimated time of arrival

Track and Trace not available for small or medium orders

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DELIVERY RESTRICTIONS

Delivery is available to everyone in the UK but due to logistical reasons, restrictions may apply to customers living in the following postcode areas. Once you've completed your order, a member of our friendly customer service team will call you separately to arrange your delivery date.


AB (all) BT (all) FK18-21 GY (all) HS (all)
IM (all) IV1-28 IV30-32 IV36 IV40-49
IV51-56 IV63 IV99 JE (all) KA27-28
KW (all) PA20-80 PH17-44 PH49-50 SA99
TR21-25 ZE (all)

DELIVERY SURCHARGES

Reluctantly, due to the additional distance from our distribution centre and extra transport costs involved, we have to charge an additional fee, on top of the standard delivery charge, when delivering to the following areas:


Surcharge area Small order Medium order Large order
Northern Ireland No surcharge £5 £45
Republic of Ireland No surcharge £5 £65
Isle of Wight No surcharge £8 £75
Scottish Offshore No surcharge £5 £105
Isles of Scilly No surcharge £3 Call for estimate
Isle of Man No surcharge £8 £125
Channel Islands No surcharge £8 £125
European or international Call for estimate Call for estimate Call for estimate

THINGS TO NOTE

• Restrictions apply to areas listed above
• Express and next day delivery options are limited and may not always be available
• Some products are supplied direct from suppliers
• A small number of products are over 80kg, meaning we’re unable to deliver direct to the room of your choice
• A small number of products are “made-to-order” meaning they cannot be returned or exchanged

Please see full terms and conditions for further information.

ANY QUESTIONS?

If you have any questions regarding our delivery service, please visit our FAQ section where you’ll also find our contact information.

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