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About Us

Product guarantee

We only sell high quality products, which is why each and every one carries a 12 month guarantee as standard.

All items undergo rigorous testing by our own quality control team and are only released for sale when we’re 100% satisfied.

Extended product guarantees

In fact, we’re so confident in the quality of the items we sell, we’re happy to offer extended guarantees on the majority of our products FREE OF CHARGE.

How many years will my product be guaranteed for?

Depending on the product, you can take advantage of the following extended guarantees:

Lifetime guarantee Gold guarantee Silver guarantee Bronze guarantee

What to do once you’ve ordered

Once you've completed your order, all you have to do to activate your extended guarantee is complete a quick and easy registration form. This will be sent to you by email 31 days after your products have been delivered.

Complete the form (it'll take no longer than 5 minutes) and submit to activate the cover. You'll have 30 days in which to do this.

We'll confirm your cover by email, giving you all your details should you ever need to contact us during the guarantee period.

If you've received your products over 31 days ago, but still haven't received your registration email, please contact us.

What does my extended guarantee cover?

What your extended guarantee covers:

What your extended guarantee doesn’t cover:

Note on toilets

The stated guarantee for toilets which include seats only covers the ceramic pan and cistern. The toilet seat is guaranteed for a standard 1 year.

For full information, please visit section 10 in our terms & conditions.

How long does my extended guarantee last?

Your extended guarantee, once activated, is valid from the day your product was delivered to you.

For example, a 5 year guarantee for a product delivered on Friday 19th August 2016, will expire at midnight on Wednesday 18th August 2021.

What does lifetime guarantee mean?

A lifetime guarantee means that we are confident your product is of sufficient quality and durability, that it will comfortably last and function correctly for the expected lifespan of that particular product type. The majority of our toilets and basins, for example, you would reasonably expect to last at least 25 years. If you have any queries regarding the lifetime guarantee of your product, please contact us.

Salamander shower pumps

We offer a 2 year extended guarantee on all Salamander shower pumps, however this can be extended up to 3 years by calling the PumpWise team at Salamander on 0191 516 2002 to confirm correct installation.

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