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About Us

Price guarantee

How low can we go?

Find an equivalent product at a lower price and we’ll match it. It’s our lowest price guarantee.

By designing and sourcing all our products directly, and with no expensive showrooms, we’re able to offer you fantastic products at the lowest prices possible. We constantly check our prices against the likes of B&Q, Bathstore, Wickes and many more…

In fact, we are so confident that our prices are the best around, we offer a lowest price guarantee. If you’re able to find an identical product elsewhere for less, we’ll happily match it.

All we ask is:

  • The product on our competitor’s site is identical or equivalent in design, quality, materials and structure to the one we sell
  • Our competitor’s product must be in stock and available for immediate delivery
  • We must have the identical product in stock and available for immediate delivery
  • We’re able to confirm the availability and validity of the lower price on our competitor’s website

See how low we can go today

If you’ve found a lower priced product sold by one of our competitors and it matches the criteria above, please call us on 0344 804 48 48 quoting "lowest price guarantee".

You will be asked to supply the following:

  • The product name and product code of the product you wish to price match
  • The product name, product code and price of the equivalent competitor’s product
  • The web address of the internet site where we can find the competitor’s product (not a price comparison site – e.g., etc)

If we can then confirm that one of our listed competitors is offering the same product cheaper, we will match that price.

Our lowest price guarantee excludes installation charges and delivery costs. We can only match prices for one of each product per customer and prices of bulk purchases aren’t included.

Product guarantee

We only sell high quality products, which is why we’re happy to guarantee each and every one

We take personal pride in the quality of our products. Every single item we sell is manufactured and supplied to the very highest standards. They undergo rigorous testing by our own quality control team and are only released for sale when we’re 100% satisfied.

This extra cover is free of charge. Once you’ve completed your order, all you have to do to activate your guarantee is complete a quick and easy registration form. This will be sent to you by email 14 days after your products have been delivered.

How many years will my product be guaranteed for?

Our product guarantees Our product guarantees

What to do once you’ve ordered

We offer extended guarantees for all products (excluding tiles, bedroom furniture, beds and mattresses) free of charge.

Activating your extended guarantee couldn’t be easier.

You’ll receive a guarantee activation email 14 days after your products have been delivered, with a link to a form. If you haven’t received this email and it is over 14 days since delivery, please contact us.

Complete the form (it’ll take no longer than 5 minutes) and submit to activate the cover. You’ll have 28 days in which to do this.

We'll confirm your cover by email, giving you all your details should you ever need to contact us during the guarantee period.

Tiles have a standard 1 year guarantee - this cannot be extended.

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