Trade account Design and Installation

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Product guarantees

We only sell high quality products, which is why each and every one carries a 1 year guarantee as standard.

All items undergo rigorous testing by our own quality control team and are only released for sale when we’re 100% satisfied.
In fact, we’re so confident in the quality of the items we sell, we’re happy to offer extended guarantees on the majority of our products FREE OF CHARGE.

Contents

Click on any of the links below to jump to a relevant section:

How many years will my product be guaranteed for?

Depending on the product, you can take advantage of the following extended guarantees:

Gold guarantee Silver guarantee Bronze guarantee

What do I do once I've ordered?

Once you've completed your order, all you have to do to activate your extended guarantee is complete a quick and easy registration form. This will be sent to you by email 31 days after your products have been delivered.

Complete the form (it'll take no longer than 5 minutes) and submit to activate the cover. You'll have 30 days in which to do this. If, after 30 days, you still haven’t activated your cover, we will send you a reminder email, giving you a further 15 days in which to do this.

We'll confirm your cover by email, giving you all your details should you ever need to contact us during the guarantee period.

If you don’t activate your extended guarantee, your products will only be covered by the standard 12 month product guarantee.

If you've received your products over 31 days ago, but still haven't received your registration email, please contact us.

Are extended guarantees available for my products?

The information below refers only to products that are exclusively made for and supplied by Victoria Plum, including the following brands: Accents, Artist Collection, Clarity, Kirke, Louise Dear, Mode Bathrooms, Orchard Bathrooms, Reeves, Schön, The Bath Co. and The Heating Co.

Products from other manufacturers (e.g. Grohe, Ideal Standard, Mira Showers, etc.) will be covered by their own warranties. You’ll find details of this on the relevant product page.

Product category Guarantee period (years)
Accents Artist Collection Clarity Louise Dear Orchard Bathrooms Kirke Mode Bathrooms Reeves Schön The Bath Co. The Heating Co.
Bathroom accessories (e.g. toothbrush holders, toilet seats, plumbing accessories, wastes etc.) 1 1 1 1 1
Bathroom furniture (e.g. vanity units, cabinets etc.) 1 3 5 3 5
Bath screens 1 3 5 5 5
Ceramics (e.g. toilets, basins, bidets etc.) 5 1 5 3 5 5 5
Freestanding & roll top baths 5 5 3 5 5
Heating (e.g. radiators, heated towel rails etc.) 5–10
Kitchen accessories (e.g. plumbing kits) 1
Kitchen furniture 3
Kitchen sinks 3
Mirrors 1 1 3 5 5
Shower riser sets & valves 1 3 5 5 5
Shower enclosures 1 3 5 5
Shower trays 1 3 5 5
Shower wall panels 5 5 3
Straight baths & shower baths 1 3 5 5 5
Taps 1 3 5 5 3 5
Wet room kits 10
Whirlpool baths 2

Exclusions

The following product components are excluded from extended product guarantees and come with a standard 1 year product guarantee:

Product category Components excluded from extended product guarantees
Bathroom furniture Handles, hinges, drawer runners, shelf brackets and concealed cisterns
Bath screens Seals and hinges
Ceramics (e.g. toilets, basins, bidets etc.) Cistern fittings and toilet seats
Freestanding & roll top baths Wastes
Heating (e.g. radiators, heated towel rails etc.) Valves, O rings and washers
Kitchen furniture Handles, hinges, drawer runners and brackets
Kitchen sinks Wastes
Mirrors Lamps and hinges
Shower riser sets & valves Ball joint adaptors, cartridges, handheld showers, hoses, O rings, overhead showers, rubber teats and washers
Shower enclosures Rollers, seals and wastes
Shower trays Wastes
Straight baths & shower baths Wastes
Taps Cartridges, O rings and washers
Whirlpool baths Wastes

What does my product guarantee cover?

What your product guarantee covers:

  • Manufacturing or material defects

What your product guarantee doesn’t cover:

  • Normal wear and tear
  • Accidental or deliberate damage
  • Inappropriate use of your product (e.g. using inappropriate cleaning agents, not following recommended installation instructions, etc.)

How long does my extended product guarantee last?

Your extended product guarantee, once activated, is valid from the day your product was delivered to you.

For example, a 5 year extended guarantee for a product delivered on Friday 19th August 2021, will expire at midnight on Wednesday 18th August 2026.

Do extended product guarantees apply to Trade customers?

Extended product guarantees are only available to retail customers. For Trade customers, the standard 12 month product guarantee applies to all products from Accents, Artist Collection, Clarity, Kirke, Louise Dear, Mode Bathrooms, Orchard Bathrooms, Reeves, Schön, The Bath Co. and The Heating Co. For products from other manufacturers (e.g. Grohe, Ideal Standard, Mira Showers, etc.) please refer to their own warranties.

Do your guarantees cover products used in commercial premises?

No. Our product guarantees, including extended product guarantees, only apply to products which have been used exclusively for domestic purposes. Products used in commercial or industrial premises (e.g. hotels, schools, offices etc.) are not covered.

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