We won't be beaten on price

Our price match promise

By designing and sourcing most of our products directly, and with no expensive showrooms, we’re able to offer you fantastic products at the lowest prices possible.

We regularly check our prices against other bathroom retailers. In fact, we’re so confident that our prices are the lowest, if you can find a like-for-like product at a lower price, we’ll do our very best to match it.

All we ask is:

• The product is on sale and at a lower price at an alternative bathroom retailer
• The product on our competitor’s site is a like for like equivalent to the one we sell (brand or equivalent exclusive retailer brand, model or product type, specification and size must be exactly the same)
• Our competitor’s product must be in stock and available for immediate delivery
• We must have the identical product in stock and available for immediate delivery
• We’re able to confirm the availability and validity of the lower price on our competitor’s website
• You haven't already purchased the product which you wish to price match

See how low we can go today

If you’ve found a lower-priced product sold by one of our competitors and it matches the criteria above, please contact us quoting "price match".

You will be asked to supply the following:

• The product name and product code of the Victoria Plum product you wish to price match
• The product name, product code and price of the equivalent competitor’s product
• The competitor's cost of delivery to you and the date/time you require delivery*
• The web address of the internet site where we can find the competitor’s product (not a price comparison site—e.g. PriceRunner.com, Kelkoo.co.uk etc., third party seller—e.g. eBay, Amazon, or a physical store)

*We match against the total cost of the competitor’s item, including delivery charges. So, please keep this in mind before chatting with us.

If we can then confirm that one of our competitors is offering the same product cheaper, we'll do our very best to match that price.

Price match excludes installation charges but includes delivery costs. We can only match prices for one of each product per customer and prices of bulk purchases aren’t included. We cannot retrospectively price match e.g. if you have already purchased a product from us before finding an identical product sold at a lower price.

We must be able to confirm the lower price on a competitor’s site. We will not match prices found exclusively on price comparison or third party seller sites (e.g. Amazon or eBay).