COVID-19 UPDATE: To safeguard our Customer Care Team, we are currently switching from an office-based call centre to a home-working Live Chat team.
In the short term, this may mean we’re unable to respond to you as quickly as we’d like and, during busy periods, our Live Chat may appear busy as we reach our maximum capacity.
We’d like to thank you for bearing with us as we adjust to this new way of working. The safety of both our customers and colleagues remains our top priority.
In the meantime, you can find answers to our most frequently asked questions below or, if you have an existing order, track it here.
Yes, you can still order online or using the LiveChat facility on our site as usual. For more information, please see our full COVID-19 update.
We are operating in line with the latest Government guidance in relation to Coronavirus (COVID-19).
You can still place orders on our website or through our LiveChat facility and there is currently no impact or delay to orders.
Our deliveries are contactless, ensuring that there is no physical contact on receipt of orders.
Should your situation change before your planned delivery, Please contact us.
For more information, please see our full COVID-19 update.
Yes, you can still return items.
Find out more about returning your items.
Yes, as long as your order hasn't already left our warehouse, we'll happily amend it for you.
If your order has already left our warehouse, depending on the type of amendment, we may need to cancel and refund your original order and start a new one.
Please contact us as soon as you can and we'll be happy to talk you through your options.
Yes, click the link in your order confirmation email or track your order here.
Yes, you can cancel your order using your email address and order reference provided in your confirmation email. This is 8 characters long and only contains letters and numbers.
Alternatively if you have an online account you can also cancel an order within the "Your orders" section.
Orders are only eligible for cancellation pre-dispatch. If you wish to cancel after dispatch or only cancel part of the order please contact us via live chat and our customer care team will help arrange this for you.
On the rare occasion that an item is missing or arrived damaged, please contact us immediately and we will do our best to rectify the situation quickly and to your satisfaction.
Find out more about missing or damaged items.
Find out more about returning your items.
Yes we do. Find out more about our Design and Installation service.
Find out if you are eligible for a trade account.
Yes, you can order as normal. Your earliest available delivery date will be determined during check out.
We also provide a date showing when a product will be available for immediate delivery again.
How can we improve our FAQ information? Let us know. Your feedback is greatly appreciated.
| Monday | 8:30am - 5pm |
|---|---|
| Tuesday | 8:30am - 5pm |
| Wednesday | 8:30am - 5pm |
| Thursday | 8:30am - 5pm |
| Friday | 8:30am - 5pm |
| Saturday | 9am - 5.30pm |
| Sunday | CLOSED |
| Bank Holidays | 10am - 5pm |
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