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We're open and delivering for FREE, while safeguarding customers & colleagues. More info

How can we help you?

COVID-19 UPDATE: To safeguard our Customer Care Team, we are currently switching from an office-based call centre to a home-working Live Chat team.

In the short term, this may mean we’re unable to respond to you as quickly as we’d like and, during busy periods, our Live Chat may appear busy as we reach our maximum capacity.

We’d like to thank you for bearing with us as we adjust to this new way of working. The safety of both our customers and colleagues remains our top priority.

In the meantime, you can find answers to our most frequently asked questions below or, if you have an existing order, track it here.

Quick FAQs

Still not found the answer? See our Help Centre

How can we improve our FAQ information? Let us know. Your feedback is greatly appreciated.

Chat currently online

8:30am - 5pm

Chat available

Chat currently offline

8:30am - 5pm

We are now closed, please see our opening hours below.

Opening hours

Chat to us via our free online service based in Hull:
Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm
Saturday CLOSED
Bank Holidays 10am - 6pm
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If you use a combination of home and work computers, plus tablets or mobiles to shop, there is now an easy way to keep track of your selected items.

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