Trade account Design and Installation

How can we help you?

Quick FAQs

Can I amend my order?

Yes, as long as your order hasn't already left our warehouse, we'll happily amend it for you.

If your order has already left our warehouse, depending on the type of amendment, we may need to cancel and refund your original order and start a new one.

Please contact us as soon as you can and we'll be happy to talk you through your options.

Can I track my order?

Yes, click the link in your order confirmation email or track your order here.

Can I cancel my order?

Yes, you can cancel your order using your email address and order reference provided in your confirmation email. This is 8 characters long and only contains letters and numbers.

Alternatively if you have an online account you can also cancel an order within the "Your orders" section.

Orders are only eligible for cancellation pre-dispatch. If you wish to cancel after dispatch or only cancel part of the order please contact us via live chat and our customer care team will help arrange this for you.

What if my order arrived damaged or has items missing?

On the rare occasion that an item is missing or arrived damaged, please contact us immediately and we will do our best to rectify the situation quickly and to your satisfaction.

Find out more about missing or damaged items.

What is your returns policy?

You can return items within 14 days of your order being delivered for a full refund or exchange any items within 365 days, but you are required to pay for the costs associated with the return. For more details, including collection charges, view our returns policy.

Do you offer a design and installation service?

Yes, we offer a full Design and Installation service. Find out more about our Design and Installation service.

Can I apply for a trade account?

Find out if you are eligible for a trade account.

Can I order an item if it's out of stock?

Yes, you can order as normal. Your earliest available delivery date will be determined during check out.

We also provide a date showing when a product will be available for immediate delivery again.

Still not found the answer? See our Help Centre

How can we improve our FAQ information? Let us know. Your feedback is greatly appreciated.

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Opening hours

Chat to us via our free online service based in Hull:
Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm
Saturday 9am - 5.30pm
Bank Holidays 10am - 5pm
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