How can we help you?

We try to provide as much information as possible on each product page, however, if you can't find the information you're looking for then contact us on 0344 804 48 48 .

We're currently trialling a design and installation service in specific areas of Yorkshire and Northern England. Following a successful trial, we plan to roll-out the service nationally.

We always recommend installation of our products is carried-out by a qualified and experienced plumbing professional.

We strongly suggest that you don't schedule any installation work until after you have received and checked your goods.

We have our own in-house designers and we also work with various independent product designers in order to create our exciting and unique range of products.

We're proud to say that around 80% of our products are unique to VictoriaPlum.com .

You can, however, some products have distinct functionality or features that may limit mix and match options and these are clearly indicated on our website.

We employ a robust quality management system ensuring our products meet the high standards that you'd expect. Products including our shower enclosures, baths and basins must conform to British Standards as set by the BSI Group. If you wish find out exactly which British Standards our products conform to, please contact us.

In fact, we're so confident of the quality, we offer free extended guarantees on many of our products.

We work tirelessly to guarantee you'll be getting the best value for your money.

We literally go the extra mile, by cutting out the middlemen and travelling directly to meet with new and existing suppliers all over the world, so we can personally source the highest quality products at the best price.

Also, as we don't have physical showrooms or sales staff on commission, we don't have any of the associated costs, meaning we can pass these savings directly onto you.

Your feedback is vitally important to us, so we make reviewing our products as simple as possible.

Approximately 30 days after your products have been delivered to you, we'll send you an email inviting you to give us your feedback about the items you have received. This email will contain a unique link to a page where you can review each item on your order separately.

Alternatively, you can visit the product page for the item you have purchased and just click the "write a review" link.

We work hard to ensure every review we receive, good or bad, is acknowledged and appropriate actions are taken where needed. As long as we can verify your review is genuine and relates to an item you have purchased from us within the last 12 months, it will be published on our site.

Feel free to contact us about any aspect of your order.

Find out more about returning your products .

Find out more about our product guarantees .

We work hard to ensure that you'll be pleased with both your purchase and the service you've received. However, if there is something you're unhappy with, please contact us and we'll do our very best to put matters right.

As long as your order hasn't already left our warehouse, we'll happily amend it for you.

However, if you need to amend your order, but it has already left the warehouse, depending on the type of amendment, we may need to complete what is known as a refund resale. This means that we'll cancel your original order and start a new order. Your original payment will be refunded and new payment will be taken.

In both cases, please call us on 0344 804 48 48 as soon as you can, quoting your order reference number, and they'll be happy to talk you through your options.

Find out more about delivery charges .

Find out more about next day delivery .

For most orders, you will receive a tracking number in your confirmation email.

Where the carrier who will be delivering your parcel is able to provide a tracking service, your tracking number will be included in your confirmation email. Please check your confirmation email to access your consignment number and link to the courier's tracking service where available.

If your confirmation email does not contain tracking information, then unfortunately we're not able to fully track your order, though you will be able to find out the status of your order by contacting us on 0344 804 48 48 .

For more information on tracking your order, please see our delivery information .

Find out more about our delivery service .

For medium orders under 20kg, you can choose to Click and Collect from one of 4,000+ convenient Collect Points throughout the UK, including convenience stores, pharmacies and local businesses. Find out more about Click and Collect.

We don't offer a collection service for any other orders or from any VictoriaPlum.com offices, warehouses or distribution centres.

Yes, depending on the product, you can either send your item back to us by post or we'll arrange for it to be collected. We won't charge you a restocking fee for returning your products, but you will be required to pay the transportation costs associated with the return. This will be determined by the return method. You won't be able to return it in person or via Click and Collect. Find out more here .

On the rare occasion that there is an issue with a product, please call us immediately on 0344 804 48 48 and we will do our best to rectify the situation quickly and to your satisfaction.

If you're not in, the courier will leave a calling card including all the details you need to either re-arrange your delivery, or in the case of a Parcel Force delivery, collect from a local post office. A re-delivery charge may apply in some cases.

As soon as we have delivered the goods to your door, you will be responsible for them. We'll only deliver to the address given on the order and goods will not be left without a signature unless authorised by the person named on the order. Once the delivery of your items has been completed, any loss or damage to the goods is at your own risk.

Please call us as soon as possible on 0344 804 48 48 quoting your order reference number and the product code from the incorrect item.

No. Unless you authorise us to leave your delivery without a signature (which must be agreed ahead of the delivery date), a person aged 18 years or over must be available to sign for it. If we suspect the person receiving the delivery is below the age of 18, we reserve the right to withhold it. A redelivery fee may apply.

Yes, you will receive an email confirmation of your order.

Yes, a VAT invoice can be sent upon request if you need it. Please contact us for more information.

No. To keep our prices low, we don't have any physical shops, stores or showrooms. We operate purely online and via our call centre.

Yes. Order your FREE catalogue today.

Our call centre is based in Hessle, East Yorkshire.