Trade account Design and Installation

How can we help you?

COVID-19 UPDATE: To safeguard our Customer Care Team, we are currently switching from an office-based call centre to a home-working Live Chat team.

In the short term, this may mean we’re unable to respond to you as quickly as we’d like and, during busy periods, our Live Chat may appear busy as we reach our maximum capacity.

We’d like to thank you for bearing with us as we adjust to this new way of working. The safety of both our customers and colleagues remains our top priority.

In the meantime, you can find answers to our most frequently asked questions below or, if you have an existing order, track it here.

Quick FAQs

COVID-19 - Can I still place an order?

Yes, you can still order online or using the LiveChat facility on our site as usual. For more information, please see our full COVID-19 update.

COVID-19 - Will coronavirus measures affect my order?

We are operating in line with the latest Government guidance in relation to Coronavirus (COVID-19).

You can still place orders on our website or through our LiveChat facility and there is currently no impact or delay to orders.

Our deliveries are contactless, ensuring that there is no physical contact on receipt of orders.

Should your situation change before your planned delivery, Please contact us.

For more information, please see our full COVID-19 update.

COVID-19 - Can I still return items?

Yes, you can still return items.

Find out more about returning your items.

Can I amend my order?

Yes, as long as your order hasn't already left our warehouse, we'll happily amend it for you.

If your order has already left our warehouse, depending on the type of amendment, we may need to cancel and refund your original order and start a new one.

Please contact us as soon as you can and we'll be happy to talk you through your options.

Can I track my order?

Yes, click the link in your order confirmation email or track your order here.

Can I cancel my order?

Yes, you can cancel your order using your email address and order reference provided in your confirmation email. This is 8 characters long and only contains letters and numbers.

Alternatively if you have an online account you can also cancel an order within the "Your orders" section.

Orders are only eligible for cancellation pre-dispatch. If you wish to cancel after dispatch or only cancel part of the order please contact us via live chat and our customer care team will help arrange this for you.

What if my order arrived damaged or missing items?

On the rare occasion that an item is missing or arrived damaged, please contact us immediately and we will do our best to rectify the situation quickly and to your satisfaction.

Find out more about missing or damaged items.

What is your returns policy?

Find out more about returning your items.

Do you offer a design and installation service?

Yes we do. Find out more about our Design and Installation service.

Can I apply for a trade account?

Find out if you are eligible for a trade account.

Can I order an item if its out of stock?

Yes, you can order as normal. Your earliest available delivery date will be determined during check out.

We also provide a date showing when a product will be available for immediate delivery again.

Still not found the answer? See our Help Centre

How can we improve our FAQ information? Let us know. Your feedback is greatly appreciated.

Chat currently online

8:30am - 5pm

Chat available

Chat currently busy

8:30am - 5pm

All of our advisers are currently busy, we will be with you as soon as possible.

Opening hours

Chat to us via our free online service based in Hull:
Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm
Saturday 9am - 5.30pm
Bank Holidays 10am - 5pm
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