COVID-19: Keeping our customers and colleagues safe

While COVID-19 restrictions throughout the UK have now been removed entirely, we understand that, for some of you, the virus still represents a serious health risk. We will continue to put measures in place to ensure the continued safety of our customers, colleagues and the wider community.

What we're doing to keep you safe

As an exclusively online retailer, we have very little face-to-face contact with customers, which means the risk of COVID-19 transmission is very low. Orders can be placed as normal and will be delivered to the usual timescales.

All deliveries are contactless and, unless you choose our Premium room of choice service, our drivers will place orders at your front door. Similar guidelines are followed by Royal Mail and other parcel couriers who deliver products to our customers.

Premium room of choice delivery

If you choose our Premium room of choice service, our delivery team will need to enter your property. They will:

• Wear personal protective equipment if deemed necessary
• Sign a handheld device in your presence as proof of delivery
• Remain at least 2 metres away from you and anyone else in your household at all times, where possible

We kindly ask that you:

• Remain at least 2 metres away from our delivery team at all times, where possible
• Ensure there is a clear pathway to your room of choice, free of obstructions

You must:

• Inform us if you or anyone in your household has, or is suspected of having, COVID. Please tell your delivery team when they arrive at your property. In this instance, we might only be able to deliver to your doorstep and not to your room of choice

Further information

If you have any queries, visit our help centre where you'll find answers to some of our most frequently asked questions.

For your convenience, you can now track your order online.

For any other questions or queries, please contact us using our LiveChat facility which you'll find on our website. This remains the easiest and fastest way to contact us.

What we're doing to keep our colleagues safe

We continue to follow government guidelines in the workplace. After a successful trial, many of our colleagues now work from home and, for those who aren’t able to do so, we encourage extra caution and hygiene to be exercised.