Trade account Design and Installation

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COVID-19: Keeping our customers and colleagues safe

We're open and here to help

Whilst COVID-19 still represents a serious health risk, we'd like to explain the safety measures we've kept in place to ensure the safety of our customers, colleagues and the wider community.

What we're doing to keep you safe

As an exclusively online retailer, we have very little face-to-face contact with customers, which means the risk of COVID-19 transmission is very low. Orders can be placed as normal and will be delivered to the usual timescales.

All deliveries are contactless and, unless you choose our Premium room of choice service, our drivers will place orders at your front door. Similar guidelines are followed by Royal Mail and other parcel couriers who deliver products to our customers.

Premium room of choice delivery

If you choose our Premium room of choice service, our delivery team will need to enter your property. They will:

  • Wear personal protective equipment as appropriate
  • Sign a handheld device in your presence as proof of delivery
  • Remain at least 2 metres away from you and anyone else in your household at all times, where possible

We kindly ask that you:

  • Remain at least 2 metres away from our delivery team at all times, where possible
  • Ensure there is a clear pathway to your room of choice, free of obstructions

You must:

  • Inform us if you or anyone in your household is self-isolating due to COVID. Please tell your delivery team when they arrive at your property and also contact us beforehand, if possible. In this instance, we'll only be able to deliver to your doorstep and not to your room of choice


If you choose our Installation service , on-site installers will:

  • Wear protective equipment as appropriate
  • Remain at least 2 metres away from you and anyone else in your household where possible

We would recommend:

  • Opening windows before, during and (for a while) after their visit
  • Switching on an extractor fan, if you have one. This will allow any potentially infectious particles to escape

You must:

  • Inform us immediately if you or anyone in your household is self-isolating due to COVID. In this instance, we will not be able to continue working in your household until the period of self-isolation has come to an end

Further information

If you have any queries, visit our help centre where you'll find answers to some of our most frequently asked questions.

For your convenience, you can now track your order online.

For any other questions or queries, please contact us using our Live Chat facility which you'll find on our website. Due to colleague protection measures, this function is being managed by homeworkers and remains the easiest and fastest way to contact us.

What we're doing to keep our colleagues safe

We have a duty to safeguard the health and wellbeing of our colleagues. Where at all possible, our colleagues are now working from home and, for those who aren't able to do so, we have put the following measures in place to ensure safety:

  • Facilitating continued social distancing, with a rearranged office layout and phased access to public areas such as canteens
  • Significantly increased cleaning and sanitising measures across all facilities
  • In-bound deliveries significantly reduced and active social distancing encouraged where delivery is essential
  • We are asking all third-party suppliers to enforce similar standards to ensure all customers and colleagues are safeguarded as much as possible
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