Trade account Design and Installation

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COVID-19: Keeping our customers and colleagues safe

Can tradespeople work in my home?

Yes. Government guidance on the new national restrictions from 4th January 2021 states the following:

“Where it is necessary to work in other people’s homes - for example, for nannies, cleaners or tradespeople - you can do so.”

The guidance above applies to England, however similar guidance applies in Northern Ireland, Scotland and Wales.

All tradespeople entering your home should still follow the “hands, face, space” advice:

  • Hands—wash hands regularly and for at least 20 seconds
  • Face—a face covering should be worn
  • Space—stay 2 metres apart where possible
When a tradesperson is working in your home, you should open windows before, during and (for a while) after their visit. If you have an extractor fan, switch that on too. This will allow any potentially infectious particles to escape.

As such, our Design and Installation service is still available and operating within government guidelines.

Design and Installation
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We’re open and here to help

During these very testing times, we’d like to take the opportunity to explain the actions we have taken that allow us to remain open and demonstrate the safety measures we have put in place to ensure the safety of our customers, colleagues and the wider community.

What we’re doing to keep you safe

As an exclusively online retailer, we have very little face-to-face contact with customers, which means the risk of COVID-19 transmission is very low. Orders can be placed as normal and will be delivered to the usual timescales.

All large item deliveries are now contactless, and our drivers will place orders at your front door before retreating to a safe distance. Similar guidelines are followed by Royal Mail and other parcel couriers who deliver products to our customers.

If you have any queries, visit our help centre where you’ll find answers to some of our most frequently asked questions.

For your convenience, you can now track your order online.

For any other questions or queries, please contact us using our Live Chat facility which you’ll find on our website. Due to colleague protection measures, this function is being managed by homeworkers and remains the easiest and fastest way to contact us.

What we’re doing to keep our colleagues safe

We have a duty to safeguard the health and wellbeing of our colleagues. Unlike some businesses, our staff remain fully employed and, of course, we take their wellbeing and financial security very seriously. Where at all possible, our colleagues are now working from home and, for those who aren’t able to do so, we have put the following measures in place to ensure safety:

  • 2 metre distance observed at all times, including a rearranged office layout and phased access to public areas such as canteens
  • Significantly increased cleaning and sanitising measures across all facilities
  • In-bound deliveries significantly reduced and active social distancing enforced where delivery is essential
  • We are asking all third-party suppliers to enforce similar standards to ensure all customers and colleagues are safeguarded as much as possible
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