Whilst COVID-19 still represents a serious health risk, we'd like to explain the safety measures we've kept in place to ensure the safety of our customers, colleagues and the wider community.
As an exclusively online retailer, we have very little face-to-face contact with customers, which means the risk of COVID-19 transmission is very low. Orders can be placed as normal and will be delivered to the usual timescales.
All deliveries are contactless and, unless you choose our Premium room of choice service, our drivers will place orders at your front door. Similar guidelines are followed by Royal Mail and other parcel couriers who deliver products to our customers.
If you choose our Premium room of choice service, our delivery team will need to enter your property. They will:
We kindly ask that you:
If you choose our Installation service , on-site installers will:
We would recommend:
If you have any queries, visit our help centre where you'll find answers to some of our most frequently asked questions.
For your convenience, you can now track your order online.
For any other questions or queries, please contact us using our Live Chat facility which you'll find on our website. Due to colleague protection measures, this function is being managed by homeworkers and remains the easiest and fastest way to contact us.
We have a duty to safeguard the health and wellbeing of our colleagues. Where at all possible, our colleagues are now working from home and, for those who aren't able to do so, we have put the following measures in place to ensure safety:
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