While COVID-19 restrictions throughout the UK have now been removed entirely, we understand that, for some of you, the virus still represents a serious health risk. We will continue to put measures in place to ensure the continued safety of our customers, colleagues and the wider community.
As an exclusively online retailer, we have very little face-to-face contact with customers, which means the risk of COVID-19 transmission is very low. Orders can be placed as normal and will be delivered to the usual timescales.
All deliveries are contactless and, unless you choose our Premium room of choice service, our drivers will place orders at your front door. Similar guidelines are followed by Royal Mail and other parcel couriers who deliver products to our customers.
If you choose our Premium room of choice service, our delivery team will need to enter your property. They will:
We kindly ask that you:
If you choose our Installation service , on-site installers will:
We would recommend:
If you have any queries, visit our help centre where you'll find answers to some of our most frequently asked questions.
For your convenience, you can now track your order online.
For any other questions or queries, please contact us using our LiveChat facility which you'll find on our website. This remains the easiest and fastest way to contact us.
We continue to follow government guidelines in the workplace. After a successful trial, many of our colleagues now work from home and, for those who aren’t able to do so, we encourage extra caution and hygiene to be exercised.
Just look out for the Add to compare around the site and revisit this link
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