COVID-19 UPDATE

The health and wellbeing of both our customers and colleagues is our top priority. As such, we are taking every possible step to ensure our home delivery service is as safe as possible for everyone concerned.

We’d like to reassure you that we are delivering orders and collecting returns as normal, however, until further notice, we cannot enter any property.

How to prepare your items for return

1. Find suitable packaging

Use original packaging where possible
Each package must be under 30kg and no dimension bigger than 1.5 meters
Multiple items can be combined into one package as long as they are packed securely and within weight and dimension limits
Make sure you remove or cover any previous delivery labels

2. Secure contents and package

Wrap all items to protect them
Secure your packages with tape
Make sure you fasten any loose edges, flaps or excess packaging

3. Add labels to your packages

For Post Office drop off, print your labels and place on the middle of one side of the package
Make sure you have one label per package
Labels must be securely attached with all information clearly visible

4. Send your packages or await collection

For Post Office drop off, take your labelled packages to a Post Office branch. You can find your nearest here
For collection, keep note of your collection date and wait for the courier to arrive. They will bring your labels, so you don't need to print or attach them yourself