We are open and delivering for FREE. Tradespeople are allowed to continue working in your home as normal. More info
Bought the wrong size? Simply not happy with a product? No worries. We’ll send you a replacement or sort out a return & refund, quickly, hassle-free and FREE OF CHARGE.
With our FREE no-hassle returns and replacements service, you can quickly and easily return or replace any product within 14 days of receiving it (30 days if you are a Gold or Platinum customer).
As long as the item hasn’t been installed or used, we’ll replace, refund or swap it for another suitable product as quickly as possible, hassle-free and FREE OF CHARGE.
If the item is small enough, we’ll send you a prepaid returns label so you can simply pop it in the post, or, if it’s a larger item, we’ll send a courier to collect it. Either way, we’ll find the easiest method for you. Oh, and did we mention this service is completely FREE OF CHARGE? It’s just one of the many benefits of being a Victoria Plum Trade Account holder.
Next day replacement service operates Tue-Sat on orders placed before 4pm the previous day. Restrictions and surcharges may apply to certain locations. Please see Delivery Restrictions for further information.
You can arrange your return in the following ways:
1. Go to "My Account" and follow instructions to return your item(s) online (this is the quickest and easiest way).
2. Call your dedicated Trade Team on 01482 768 953 at the earliest opportunity to arrange your return.
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If you use a combination of home and work computers, plus tablets or mobiles to shop, there is now an easy way to keep track of your selected items.