Very impressed with the delivery service, they phoned in the morning and arrived just after lunch. Product very well packed and we were advised to check it straight away which we did. Our plumber said it was very good quality and it looks very nice in situ. Flush is very fast and refills very quickly, which is one of the reasons we changed as our old toilet took forever to refill whilst dripping for ages afterwards. All in all we are delighted and the price was very reasonable, as it says on the advert we looked all round and then bought from Victoria Plumb!