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About Us

Delivery information

You dream, we deliver

Fast, convenient, keeping you informed… there are many, many reasons why we now offer one of the best delivery services around.

Our delivery charges

Free standard delivery on large or fragile orders over £500
Postal itemsStandardNext day**
(e.g fixing kit, flexi waste pipe, shut off valve)
Royal Mail £3.99 £4.99
Small itemsStandardNext day**
(e.g tap, waste fitting, soap dish, shower head)
Parcel Delivery from £7.99 from £9.99
Medium itemsStandardNext day**
(e.g bathroom furniture, heated towel rail, basin & pedestal)
Parcel Delivery from £7.99 from £9.99
Large or fragile items*StandardNext day**
(e.g shower enclosure, bath, toilet)
Specialist Delivery from £34.99 from £49.99

Restrictions apply to areas listed in "Delivery restrictions" below

Why choose us for delivery?

  • Fast and reliable service to all areas of the UK
  • Choose your own delivery date and see all costs up front
  • A new state of the art distribution centre means quicker picking and packing of your order
  • A dedicated fleet of drivers means a more personalised service
  • We’ll keep you informed by text, email or phone
  • Our specialist delivery service* for large or fragile items means we’ll deliver direct to the room of your choice and remove your packaging if you wish
  • Next day delivery** available when you order before 2pm
  • Some of the most competitive delivery charges around
  • Free standard delivery on large or fragile orders over £500

Delivering your items

Delivering your postal items

  • Will be delivered by Royal Mail
  • Online tracking is currently unavailable
  • For any queries or updates please call us on 0344 804 48 48

Delivering your small and medium items

Items under 30kg and/or under 5m in length, not classified as fragile

  • Will be delivered by a parcel courier
  • Online tracking is currently unavailable
  • For any queries or updates please call us on 0344 804 48 48

*Delivering your large or fragile items

Items over 30kg and/or over 5m in length and/or classified as fragile

For large or fragile items that require plenty of extra care and dedicated delivery, we use our specialist service which includes:

  • A team of 2 specialist delivery couriers providing a white glove service
  • Products delivered to the room of your choice and packaging removed and taken away if desired

Delivery day

  • You’ll receive an email the evening before your delivery as confirmation
  • You’ll receive a text message and a call on the morning of your delivery to confirm your estimated timeslot
  • If there are any issues which may prevent us from delivering within your specified timeslot, we will call you at the earliest opportunity
  • For any queries or updates please call our dedicated delivery helpline: 08000 88 22 47

**Next day delivery

Need your items in a hurry? Order before 2pm and, for a little extra, we’ll deliver your products the next working day.

To qualify for next day delivery:

  • Your order must be placed before the specified cut off time of 2pm
  • All items on your order must be in stock and available for delivery
  • Your payment must be received in full with funds cleared for the order total
  • Delivery must be to a UK mainland address

Whilst we’d love to be able to offer this service 365 days a year, we can’t currently deliver on Sundays, Mondays or Bank Holidays (this also includes the day after any Bank Holiday). For example, If you order next day delivery before 2pm on the Saturday of a Bank Holiday weekend, we won’t be able to deliver until the following Wednesday at the earliest.

For large or fragile items, you will still receive the same specialist service as you would with a standard delivery. Medium items will also be delivered by specialist service when you choose next day delivery.

It’s worth noting, if demand is high, next day delivery slots can’t always be guaranteed.

Delivery restrictions

Isle of Wight, Isles of Scilly, Scottish Highlands and Islands

Our specialist delivery service is available to everyone in the UK mainland, but due to logistical reasons, restrictions apply to customers living in the following postcode areas:

  • AB10-56
  • HS (all)
  • IV1-20, 28, 30-32, 36, 40, 52-54, 63, 21-23, 26-27, 40-56
  • KA27-28
  • KW1-17
  • PA20-25, 27, 34, 40-49, 60-78
  • PH49-50, 20-44
  • PO30-41
  • TR21-25
  • ZE (all)

For delivery to these areas, you can order online via our website but you won’t be able to select a delivery date during the checkout process. Instead you will be contacted by phone within 48 hours of placing an order to arrange delivery.

Channel Islands, Isle of Man, Northern Ireland and Republic of Ireland

For customers in Northern Ireland (all BT postcodes), Isle of Man (all IM postcodes), Channel Islands (all GY and JE postcodes) or the Republic of Ireland, you won’t be able to place an order through the website. However, you can order by calling us on 0344 804 48 48.

Reluctantly, due to the additional distance from our distribution centre and extra transportation costs involved, we have to charge an additional fee (on top of the standard delivery fee) when delivering to these areas:

Delivery surcharges

Small / Medium Order(s)Large / Fragile Orders(s)
Grampian £10 £29
Isle of Wight £10 £29
Highlands £10 £39
Scottish Offshore £10 £95
Scilly Isles £20 £95
Northern Ireland £30
Isle of Man £20
Channel Islands
Republic of Ireland

† Orders to these areas may vary based on size and weight, so you will need to call us on 0344 804 48 48 to place your order. All prices above include VAT.

Frequently asked questions

Will I be able to see my total delivery costs before I buy?

Yes. Your total delivery charge will be displayed before you confirm your order, based on your postcode and the size of your order. If you order more than one product, you will only ever pay the delivery charge for the largest product.

What happens if some of my items are out of stock?

The completed order will be delivered as soon as these items become available, however a part delivery of the in-stock items can be arranged by calling us on 0344 804 48 48.

How do you package my items?

Once you’ve placed your order, our warehouse team will ensure all your items are checked and packed as quickly as possible. We use our own specially designed packaging incorporating specific features, to help support and protect your items during delivery.

How do I qualify for free delivery?

If your order is over £500 and contains large or fragile items you will qualify for free standard delivery. If ordering online, this will be applied automatically to your basket when you checkout.

I’ve ordered next day delivery after 2pm. When will my order arrive?

If you order after the 2pm deadline, your items will be delivered the next working day plus a further working day.

For example, if you order before 2pm on a Tuesday, you will be offered a next day delivery option for Wednesday. Order after 2pm and you will be offered delivery on Thursday.

All next day deliveries are subject to availability.

I wanted to order next day delivery but I was told it isn’t available. I thought it was always available?

On rare occasions demand for next day deliveries to a certain region can exceed the number of deliveries we can physically supply. If this is the case, and we can’t offer you next day delivery, you will be informed before you place your order.

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