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Delivery information

FREE DELIVERY AVAILABLE ON ALL SMALL AND MEDIUM PARCELS^

VIP delivery from VictoriaPlum.com

We believe that shopping at VictoriaPlum.com should make you feel special.

Our exclusive VIP Delivery network is tailored to provide you with a truly special, premium delivery service:

This is what will happen when you place your order:


Delivery charges

FREE DELIVERY AVAILABLE ON ALL SMALL AND MEDIUM PARCELS^

Small postal orders

(Smaller, low value, non-fragile items. E.g. fixing kit, flexible waste pipe, shut off valve)

Standard
FREE

Small and medium items—Parcel delivery

(Orders for non-fragile items, below 30kg in weight. E.g. tap, waste fitting, soap dish, shower head)

Order value Standard (select delivery date) Parcel Express (within 24 hours)
up to £249 FREE FREE
over £249 FREE FREE
over £499 FREE FREE

Small and medium items—Parcel Express timed delivery options

(Orders for non-fragile items, below 30kg in weight. E.g. tap, waste fitting, soap dish, shower head)

Order value Choose AM or PM Delivery between 7am and 9am
Over £0 £9.99 £12.99

Small and medium fragile items—Parcel delivery, fragile service

(Orders for smaller fragile items, below 30kg in weight. E.g countertop basins)

Order value Standard (select delivery date) Parcel Express (within 24 hours)
up to £249 FREE FREE
over £249 FREE FREE
over £499 FREE FREE

Large or larger fragile orders—2 person, room of choice, VIP Delivery

(Any order over 30kg in weight OR containing larger fragile items OR bulky items that require 2 people to handle. E.g. toilet, basin, bath, enclosure, heated towel rail)

Order value VIP Select VIP Express
up to £249 £19.99 £27.99
over £249 FREE £22.99
over £499 FREE FREE


Delivering your postal or small order

Delivering your postal order

Smaller, low-value, non-fragile items

Delivering your small items

Orders below 30kg in weight* (*some exemptions apply), NOT containing fragile items

Delivering your small fragile items

Orders below 30kg in weight* (*some exemptions apply), containing fragile items that require more delicate handling

Delivery options for your large or larger fragile order

Orders over 30kg OR containing larger fragile items OR containing bulky items that require 2 people to handle

VIP Select

We believe that shopping at VictoriaPlum.com should make you feel like a VIP.

Our VIP Select service allows you to pick a delivery date that suits you.

Your items will be transported to you, specially packaged to prevent damage, and will be delivered by our very own 2 person team offering a personalised service.

Our 2 person delivery team will contact you on the morning of your delivery to confirm your estimated time slot, so no need to wait in all day.

Unpack your items, and if you have any questions about your products or your order, our delivery team will help you out there and then. That’s what VIP service is all about.

Fast, flexible and with a friendly smile—our VIP Select service is the best around.


^^VIP Express

Need your items in a hurry? Choose VIP Express and we’ll deliver them within 2 working days using our own 2 person team and room of choice service you would get with our VIP Select option.

VIP Express is available Tuesday–Saturday (except Bank Holidays) and you'll be able to book your delivery within 2 working days, with next day delivery available in most regions. Next day VIP Express delivery slots are limited, so there may be days where we can't offer you this great service but we'll make sure there are options for the next quickest service available.

VIP Express may not be available on products that are delivered direct from the supplier or those that we need a specialist courier to deliver on our behalf. Your delivery calendar will suggest the earliest possible delivery date where this is the case.


Products supplied direct from suppliers

Where a product is delivered direct from a supplier, it will arrive separately to the rest of your order via a specialist third party courier. There will be no additional charge on top of your total delivery cost (if applicable).

Unlike other products, the couriers can only deliver these to the kerbside and will be unable to move pallets or goods into your property. Pallet or packaging removal is also not available.

Oversized items

The following products are over 80kg in weight, and as such, we may not be able to deliver direct to the room of your choice:

If you have any concerns, please contact our Customer Care Team prior to delivery, on 0344 804 48 48, or use our Live Chat service.

Made-to-order items

With made-to-order items, you are able to personalise certain design aspects, creating a product that is bespoke to you. As such, made-to-order items can’t be returned or exchanged, unless found to be faulty, damaged or not made to the specification given at time of ordering, upon delivery.

Made-to-order items include Belle de Louvain Barocci and Rembrandt baths, plus The Bath Co. Berkeley, Dover, Stirling and Warwick baths, along with The Bath Co. Lewes shower tray.

Once you have placed your order, you will be contacted by the supplier to confirm your personalised design options.

Upon delivery:

If you have any concerns, please contact our Customer Care Team prior to delivery, on 0344 804 48 48, or use our Live Chat service.


Delivery restrictions

Our VIP delivery service is available to everyone in the UK mainland, but due to logistical reasons, restrictions apply to customers living in the following postcode areas:

If you require delivery to any of the above postcode areas, you can still order online but you may not be able to select a delivery date during the checkout process. If this is the case, our Customer Care Team will contact you separately to arrange your delivery date. Depending on your location, the time between completing your order and your delivery date may be longer than anticipated. We will keep you fully updated on your estimated delivery time.

Delivery surcharges

Reluctantly, due to the additional distance from our distribution centre and extra transport costs involved, we have to charge an additional fee, on top of the standard delivery charge, when delivering to the following areas:

Delivery surcharge area Small order(s) Large / Fragile orders(s)
Northern Ireland £5 £45
Republic of Ireland £5 £65
Isle of Wight £8 £75
Highlands N/A £40
Scottish Offshore £5 £40
Isles of Scilly £3 Call for estimate
Isle of Man £8 £115
Channel Islands £8 £115

The surcharge is additional to the usual delivery fee. For example, a small order going to the Isle of Wight would cost the total sum of FREE + an £8 surcharge to deliver. Orders to any of the areas listed above, which qualify for free delivery, will still be charged the listed surcharge but no additional delivery fee.

If you wish to deliver to any country outside of the British Isles (e.g. France, Spain), please call us for a delivery estimate.


Frequently asked questions

Will I be able to see my total delivery costs before I buy?

Yes. Your total delivery charge will be displayed before you confirm your order, based on your postcode and the weight or classification of your order.

What happens if some of my items are out of stock?

The completed order will be delivered as soon as these items become available, however, a part delivery of the in-stock items can be arranged by calling us on 0344 804 48 48.

How do you package my items?

Once you’ve placed your order, our warehouse team will ensure all your items are checked and packed as quickly as possible. We use our own specially designed packaging incorporating specific features, to help support and protect your items during delivery.

How do I qualify for free delivery?

If your order is a small or medium parcel order OR a large order over £249, you will qualify for our free delivery option. When you come to select your delivery date, simply pick any date which shows “FREE”. Free next day delivery (subject to availability) is available on all small and medium parcel orders and large orders over £499. Parcel Express timed delivery slots are excluded from this offer.

In certain areas, you may still be required to pay a surcharge (please see “Surcharges” above).

Can I get next day delivery?

When you check out before 5pm, you will be able to see if a next day delivery option is available to you. Next day delivery slots are only available Tuesday–Saturday (excluding Bank Holidays) and are subject to availability.

What happens if you can’t deliver my order on my allocated date?

If, on the rare occasion, we are not able to deliver your order on your allotted day and within your allotted time slot, we will let you know immediately and arrange an alternative delivery date.

What happens if I’m not at the delivery address when you attempt to deliver my order?

If our couriers turn up to your delivery address on your allotted day and within your allotted time slot, but are unable to complete the delivery, we reserve the right to charge you an additional £34.99 redelivery fee for the rearranged delivery.

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