UK Call Centre 0344 804 48 48 - Open 8am - 10pm today
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About Us

Delivery information

You dream, we deliver

Fast, convenient, keeping you informed… there are many, many reasons why we now offer one of the best delivery services around.

Our delivery charges

‡Our FREE VIP delivery is available on all orders over £750

Postal orders

(Small, low value, non-fragile orders. E.g. fixing kit, flexible waste pipe, shut off valve)

Standard Next Day
Royal Mail £3.99 £4.99

Small orders

(Orders for non-fragile items, below 30kg in weight. E.g. tap, waste fitting, soap dish, shower head)

Standard Parcel Express
Parcel Delivery from £7.99 from £12.99

Large orders

(Any order over 30kg in weight or containing fragile items. E.g. bath, toilet, basin, heated towel rail)

VIP Select VIP Express
VIP Delivery from £34.99 from £49.99

Orders over £750 in value

VIP Free VIP Select VIP Express
Large orders - VIP Delivery FREE from £34.99 from £49.99
Standard Parcel Express
Small orders - Parcel Delivery FREE from £12.99

Trade orders over £500 in value

(Trade account holders only)

VIP Free VIP Select VIP Express
VIP Delivery FREE from £34.99 from £39.99

Restrictions apply to areas listed in "Delivery restrictions" below

Delivering your postal or small order

Delivering your postal order

Small, low-value orders, NOT classified as fragile

Delivering your small order

Orders below 30kg in weight, NOT classified as fragile

Delivery options for your large order

Orders over 30kg or containing fragile items

VIP Select

We believe that shopping at should make you feel like a VIP.

Our VIP Select service allows you to pick a delivery date that suits you.

Delivery will normally take place between 3 and 7 working days, and our 2 person delivery team will contact you on the morning of your delivery to confirm your estimated time slot, so no need to wait in all day.

Your items will be transported to you, specially packaged to prevent damage, and will be delivered by our very own 2 person team offering a personalised service.

Unpack your items, and if you have any questions about your products or your order, our delivery team will help you out there and then. That’s what VIP service is all about.

Fast, flexible and with a friendly smile – our VIP Select service is the best around.

VIP Express

Need your items in a hurry? For a small, extra charge, we’ll deliver them to you as quickly as possible, with the same 2 person team and personalised service you would get with our VIP Select option.

VIP Express is available Tuesday – Saturday (except Bank Holidays) and you will receive your delivery within 2 working days, with next day delivery available in some cases.

VIP Free

Spend over £750 and you can choose to have your order delivered FREE OF CHARGE by selecting one of our FREE delivery dates. This is the perfect, money-saving option if you aren’t in a rush and can be more flexible with your delivery date. You still get the same 2 person team and personalised service as our VIP Select option, but without the added expense.

Tile deliveries

Due to the unique way we source our tiles, they will be delivered separately to the rest of your order by third party couriers. There is no additional charge on top of your total delivery cost (if applicable). Unlike other products, the couriers can only deliver your tiles to the kerbside, and will be unable to move pallets or goods into your property.

Delivery restrictions

Our VIP delivery service is available to everyone in the UK mainland, but due to logistical reasons, restrictions apply to customers living in the following postcode areas:

If you require delivery to any of the above postcode areas, you can still order online but you won’t be able to select a delivery date during the checkout process. Our Customer Care Team will contact you separately to arrange your delivery date. Depending on your location, the time between completing your order and your delivery date may be longer than anticipated. We will keep you fully updated on your estimated delivery time.

Delivery surcharges

Reluctantly, due to the additional distance from our distribution centre and extra transport costs involved, we have to charge an additional fee when delivering to the following areas:

Delivery surcharge area Small/Medium Order(s) Large / Fragile Orders(s)
Grampian £10 None
Isle of Wight £10 £30
Highlands £10 £40
Scottish Offshore £10 £40
Isles of Scilly £20 Call for estimate
Northern Ireland £30 £45
Isle of Man £20 £115
Channel Islands £30 £115
Republic of Ireland £30 £65

The surcharge is additional to the usual delivery fee. For example, a large order going to the Isle of Wight would cost a total of £64.99 to deliver (Standard £34.99 delivery charge + £30 surcharge).

If you wish to deliver to any country outside of the British Isles (e.g. France, Spain), please call us for a delivery estimate.

Frequently asked questions

Will I be able to see my total delivery costs before I buy?

Yes. Your total delivery charge will be displayed before you confirm your order, based on your postcode and the weight or classification of your order.

What happens if some of my items are out of stock?

The completed order will be delivered as soon as these items become available, however, a part delivery of the in-stock items can be arranged by calling us on 0344 804 48 48.

How do you package my items?

Once you’ve placed your order, our warehouse team will ensure all your items are checked and packed as quickly as possible. We use our own specially designed packaging incorporating specific features, to help support and protect your items during delivery.

How do I qualify for free delivery?

If your order is over £750 you will qualify for our VIP Free delivery option. When you come to select your delivery date, simply pick any date which shows “FREE”.

Can I get next day delivery?

When you check out before 2pm, you will be able to see if a next day delivery option is available to you. Next day delivery slots are only available Tuesday – Saturday (excluding Bank Holidays) and are subject to availability.

What happens if you can’t deliver my order on my allocated date?

If, on the rare occasion, we are not able to deliver your order on your allotted day and within your allotted time slot, we will let you know immediately and arrange an alternative delivery date.

What happens if I’m not at the delivery address when you attempt to deliver my order?

If our couriers turn up to your delivery address on your allotted day and within your allotted time slot, but are unable to complete the delivery, we reserve the right to charge you an additional £21.99 redelivery fee for the rearranged delivery.

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