Free delivery on orders over £500
Order before 2pm for next day delivery**
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|Parcel Delivery||from £7.99||from £9.99|
|Courier Delivery||from £14.99||from £24.99|
|Specialist Delivery||from £34.99||from £49.99|
|Specialist Delivery||FREE||from £49.99|
Restrictions apply to areas listed in "Delivery restrictions" below
For large or fragile items that require plenty of extra care and dedicated delivery, we use our specialist service which includes:
Need your items in a hurry? Order before 2pm and, for a little extra, we’ll deliver your products the next working day.
To qualify for next day delivery:
Whilst we’d love to be able to offer this service 365 days a year, we can’t currently deliver on Sundays, Mondays or Bank Holidays (this also includes the day after any Bank Holiday). For example, If you order next day delivery before 2pm on the Saturday of a Bank Holiday weekend, we won’t be able to deliver until the following Wednesday at the earliest.
For medium, large or fragile items, you will still recieve the same specialist service as you would with a standard delivery.
It’s worth noting, if demand is high, next day delivery slots can’t always be guaranteed.
Due to the unique way we source our tiles, they will be delivered separately to the rest of your order by our specialist courier. There is no additional charge on top of your total delivery cost (if applicable).
If, on the rare occasion, we are not able to deliver your order on your allotted day and within your allotted timeslot, we will let you know immediately and arrange an alternative delivery date. However, if our couriers turn up to your delivery address on your allotted day and within your allotted timeslot, but are unable to complete the delivery, we reserve the right to charge you an additional £19.99 redelivery fee for the rearranged delivery.
Our specialist delivery service is available to everyone in the UK mainland, but due to logistical reasons, restrictions apply to customers living in the following postcode areas:
If you require delivery to any of the above postcode areas, you can still order online but you won’t be able to select a delivery date during the checkout process. Our Customer Care Team will contact you separately to arrange your delivery date.
Reluctantly, due to the additional distance from our distribution centre and extra transport costs involved, we have to charge an additional fee when delivering to the following areas:
|Delivery surcharge area||Small/Medium Order(s)||Large / Fragile Orders(s)|
|Isle of Wight||£10||£30|
|Isles of Scilly||£20||Call for estimate|
|Isle of Man||£20||£115|
|Republic of Ireland||£30||£65|
The surcharge is additional to the usual delivery fee. For example, a large or fragile order going to the Isle of Wight would cost a total of £64.99 to deliver (Standard £34.99 delivery charge + £30 surcharge).
If you wish to deliver outside of the UK, Channel Islands, Isle of Man or Republic of Ireland, please call us for a delivery estimate.
Yes. Your total delivery charge will be displayed before you confirm your order, based on your postcode and the weight or classification of your order.
The completed order will be delivered as soon as these items become available, however a part delivery of the in-stock items can be arranged by calling us on 0344 804 48 48.
Once you’ve placed your order, our warehouse team will ensure all your items are checked and packed as quickly as possible. We use our own specially designed packaging incorporating specific features, to help support and protect your items during delivery.
If your order is over £500 and contains large or fragile items you will qualify for free standard delivery. If ordering online, this will be applied automatically to your basket when you checkout.
If you order after the 2pm deadline, your items will be delivered the next working day plus a further working day.
For example, if you order before 2pm on a Tuesday, you will be offered a next day delivery option for Wednesday. Order after 2pm and you will be offered delivery on Thursday.
All next day deliveries are subject to availability.
On rare occasions demand for next day deliveries to a certain region can exceed the number of deliveries we can physically supply. If this is the case, and we can’t offer you next day delivery, you will be informed before you place your order.