As a retailer, we are only as good as the products we sell and the service we provide. Which is why your feedback is vitally important to us.
All our customers are encouraged to leave us a review at independent review site Trustpilot. That way, you know each and every one of the reviews you read is genuine and unbiased, giving you a full and proper representation of our commitment to our customers.
Rated as "Excellent"
On Trustpilot you'll find over 41,000 reviews from our customers, with a total score (as of 25th October 2017) of 9.4 out of 10, which is considered "Excellent", and we are striving to take that score even higher.
Out of all of our reviews, over 30,000 customers have given us a full 5 stars, meaning they are fully satisfied with their experience shopping with us. Our dedicated Customer Care Team monitor all our reviews and respond to each and every one, so it's a great place to tell us exactly how your shopping experience went.
We love the feedback you give us, as it helps us to help your fellow customers. Some of the suggestions we receive range from improving the layout and navigation on our website, to delivery, to making our products easier to install.
We're listening and we're taking action. All of these suggestions form the basis of many of the regular updates and improvements you will experience when you shop with us.
Here are a selection of just some of the latest 5 star reviews we've received:
Share your Style
For over 2 years, we've been inviting you to "Share your style" with us, by sending us a photo of your completed room.
Here are just a small selection of some of the best entries we've received:
Image: A. Lloyd-Brown, Leamington Spa
Image: A. Jones, Nottingham
Image: S. Stocks, Herefordshire
Each month, we give away some great prizes for the best entries, so if you've got a room design you'd like to show off, why not head over to our Share your Style page to find out more?
Making things right
Whilst we love to shout about all the positive reviews we receive, as with any retailer, things occasionally do go wrong. If our customers are dissatisfied in any way, it is the swiftness of our response and the way we approach any issues that sets us apart from the competition. We pride ourselves on going the extra mile to make things right for any customer who feels disappointed in either our products or our service.
That's why we introduced the following initiatives:
30 day no quibble returns policy
If you aren't happy with your product for any reason whatsoever, you can return it for a full refund. You can also exchange any item up to a whole year after you've purchased it. See our returns page for further details.
Product guarantees
As well as a standard 1 year manufacturer's guarantee, many of our products come with extended guarantees of up to 25 years. Giving you added peace of mind when it comes to the quality and durability of your items. See our guarantees page for further details.
Our own delivery fleet
Unlike many retailers, the majority of our large and fragile orders are delivered by our very own, in-house delivery fleet. All our drivers are employed directly by VictoriaPlum.com (not via a third party), and provide a specialist service to ensure your items are carefully handled. As VictoriaPlum.com employees, our drivers have direct contact with both our Customer Care Team and our Logistics Team, to ensure the completion of your delivery is to your complete satisfaction. See our delivery page for more details.
Lowest price guarantee
We are proud to offer some of the lowest prices around, but if you can find an equivalent product at a lower price, we'll happily match it. See our guarantees page for further information.
Leave or read a review
Why not head over to Trustpilot now?
If you have already completed your order, leave us a review. It is quick and easy to register, and, you can also review any other retailers you have used.
If you're still unsure whether to buy from us, why not browse our latest reviews to see what our customers are saying?
