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Enjoy bespoke delivery with your team
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Enjoy bespoke delivery with your team

Posted by Adam Chard in Latest News | 2 years ago 4 min read

Enjoy bespoke delivery with your team

Unlike some bathroom retailers, here at, we use our own 2 person teams to deliver large orders. So, why do we do this and what are the benefits to you?

We believe that buying a bathroom from us should be an exciting and hassle-free experience, rather than one you venture into with trepidation. This is why orders over 30kg in weight and/or containing fragile items are delivered by a specialist 2 person team, offering a bespoke service that fits with your lifestyle.

When you come to check out, you’ll discover some of the most flexible delivery options in the bathroom business, including next day delivery (if you order before 6pm) and express delivery, plus a choice of time slots, so you needn’t wait in all day. For a small, additional charge, our team will even deliver your products to the room of your choice, meaning we’ll do all the hard work for you.

Our 2 person delivery team

Why do we use a 2 person team?

At, we feel having control over every aspect of our service, from the first click to the last mile, is vital to ensure your experience is as smooth and hassle-free as possible. By using specialist 2 person teams, you’ll enjoy plenty of benefits.

Acting honourably

As an integral part of our service, our delivery teams are proud to represent and will always do their very best to help you, whatever your situation may be. If carrying goods into your property, they’ll even pop shoe covers on to help keep your carpets and floors clean.

We’re all on the same wavelength

Our delivery teams are in direct contact with our Customer Care Team, meaning any issue can be resolved swiftly and with the minimum of fuss.

Track and Trace

If you have a smartphone, you can access our Track and Trace app, where you can check where your delivery team are on a map with live ETA (expected time of arrival) updates. So, there is absolutely no need to wait in all day.

Track and Trace

Keeping you informed

With a 2 person team, the non-driver will keep you informed with a text (or call, if you don’t have a mobile) on the morning of your delivery and a follow up text, once they are on their way to your address. If there are any hold-ups (we all know what British roads can be like!), they will let you know.

Expert care and handling

Our delivery teams are experts when it comes to handling bathroom products. Combined with specialist packaging, the risk of knocks, dents, scratches and nicks are greatly reduced, when compared to more general couriers. They’ll also ensure nothing of yours gets damaged when carrying items into your property.

Final inspection

With made-to-order items, your delivery team will inspect them with you, ensuring you’re 100% happy with your products before signing for them.

Our friendly 2 person delivery team

What our customers have to say

Our customers really love their bespoke delivery service. Here are just a selection of the recent 5 star Trustpilot reviews we've received. 5 star Trustpilot Review 5 star Trustpilot Review 5 star Trustpilot Review

With a Trustpilot score of 9.4 (one of the highest in the bathroom business), rated "Excellent", it's no surprise customers prefer us to our competitors. Check out our most recent Truspilot reviews before you buy.

When won’t my delivery be 2 person?

Just to note, our small and medium parcel deliveries are delivered by Royal Mail or Parcelforce, as these items are usually more robust and lower in value, so can be handled more easily by non-specialist delivery personnel. Also, some products are supplied directly from suppliers, using their own experienced couriers. These are, of course, the exception to the rule and ALL other large orders are delivered by a 2 person team.

Find out more about delivery

To see our current delivery charges and find out more about our bespoke delivery service, please see our delivery page.

Author, Adam Chard

Posted by Adam Chard in Latest News | 2 years ago

A born & raised West Countryman, now living on the Yorkshire Coast, for over 7 years Adam has been bringing home interior ideas to life at Victoria Plum. Adam’s favourite interior styles have been shaped by both urban and natural influences.

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