Unlike some bathroom retailers, here at VictoriaPlum.com, we use our own 2 person teams to deliver large orders. So, why do we do this and what are the benefits to you?
We believe that buying a bathroom from us should be an exciting and hassle-free experience, rather than one you venture into with trepidation. This is why orders over 30kg in weight and/or containing fragile items are delivered by a specialist 2 person team, offering a bespoke service that fits with your lifestyle.
When you come to check out, you’ll discover some of the most flexible delivery options in the bathroom business, including next day delivery (if you order before 6pm) and express delivery, plus a choice of time slots, so you needn’t wait in all day. For a small, additional charge, our team will even deliver your products to the room of your choice, meaning we’ll do all the hard work for you.
Why do we use a 2 person team?
At VictoriaPlum.com, we feel having control over every aspect of our service, from the first click to the last mile, is vital to ensure your experience is as smooth and hassle-free as possible. By using specialist 2 person teams, you’ll enjoy plenty of benefits.
As an integral part of our service, our delivery teams are proud to represent VictoriaPlum.com and will always do their very best to help you, whatever your situation may be. If carrying goods into your property, they’ll even pop shoe covers on to help keep your carpets and floors clean.
We’re all on the same wavelength
Our delivery teams are in direct contact with our Customer Care Team, meaning any issue can be resolved swiftly and with the minimum of fuss.
Track and Trace
If you have a smartphone, you can access our Track and Trace app, where you can check where your delivery team are on a map with live ETA (expected time of arrival) updates. So, there is absolutely no need to wait in all day.
Keeping you informed
With a 2 person team, the non-driver will keep you informed with a text (or call, if you don’t have a mobile) on the morning of your delivery and a follow up text, once they are on their way to your address. If there are any hold-ups (we all know what British roads can be like!), they will let you know.
Expert care and handling
Our delivery teams are experts when it comes to handling bathroom products. Combined with specialist packaging, the risk of knocks, dents, scratches and nicks are greatly reduced, when compared to more general couriers. They’ll also ensure nothing of yours gets damaged when carrying items into your property.
With made-to-order items, your delivery team will inspect them with you, ensuring you’re 100% happy with your products before signing for them.
What our customers have to say
Our customers really love their bespoke delivery service. Here are just a selection of the recent 5 star Trustpilot reviews we've received.
With a Trustpilot score of 9.4 (one of the highest in the bathroom business), rated "Excellent", it's no surprise customers prefer us to our competitors. Check out our most recent Truspilot reviews before you buy.
When won’t my delivery be 2 person?
Just to note, our small and medium parcel deliveries are delivered by Royal Mail or Parcelforce, as these items are usually more robust and lower in value, so can be handled more easily by non-specialist delivery personnel. Also, some products are supplied directly from suppliers, using their own experienced couriers. These are, of course, the exception to the rule and ALL other large orders are delivered by a 2 person team.
Find out more about delivery
To see our current delivery charges and find out more about our bespoke delivery service, please see our delivery page.